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EMEA Genesys Cloud Partner Online Events 2020

Join us at the EMEA Genesys Cloud Partner Online Events 2020

Our EMEA Genesys Cloud Partner Events are great for boosting your knowledge and increasing your Genesys Cloud skills.  We cover a variety of topics, all designed to help you as a Genesys partner.  From architecture to demoing, we aim to make our content relative and easy to understand, setting you up for success with Genesys Cloud.

In 2020, we will host a series of webinars and online events.

Webinars

Below are the links to the different webinars that you can register for, if you’re not able to attend on the day please register as you will still receive the recording

Genesys Cloud Commercials

This is a monthly webinar that describes Genesys Cloud terminology, ordering, invoicing, subscriptions and related processes. The webinar will be repeated each month with updates between sessions if required in case of changes in the commercial structure of Genesys Cloud. It is designed for anyone involved in the Genesys Cloud ordering and billing process, particularly suited to new partners or new team members.

Genesys Cloud Expert Spotlight

Every month we will provide a detailed look at different topics of Genesys Cloud. These topics may include in-depth analysis of WEM, Outbound Dialer or Predictive Engagement, Digital Channels, etc. The content will be technical and is aimed at presales, professional services and technical support roles.

Genesys Cloud Privacy and Security

This quarterly webinar will discuss aspects of data privacy and information security, as they relate to Genesys Cloud and associated services. The content is aimed at all partner individuals involved in Privacy & Security conversations with the customer, e.g. Sales, Presales, PS, Success, Care, Legal & Privacy Teams.

Meet the Speakers

Shahzad250

Shahzad Ahmad
VP EMEA Operations

Kayb250

Kay Boenkendorf
Sales Specialist Director

Mathieu250

Mathieu Gouot
Senior Principal Solution Consultant EMEA

Craig s250

Craig Stevenson
 Senior Cloud Technical Architect

Peterg250

Peter Grothauzen
 Cloud Senior Strategic Sales Specialist

Genesys Cloud Webinars

please check below for details and registration links for the different Genesys Cloud Webinars

Date

Topic of Webinar

Register here

Thursday 3 September

Genesys Expert Spotlight – Commercials

This webinar describes Genesys Cloud terminology, ordering, invoicing, subscriptions and related processes. It is designed for anyone involved in the Genesys Cloud quoting, ordering and billing process, particularly suited to new partners or new team members.

Thursday 22 October

Genesys Expert Spotlight – Analytics

In this webinar we will take a deeper look at Genesys Cloud realtime and historical reporting. This topic usdually comes up in contact center RFP’s and the presales experts should pay attention to it. The content will be technical and is aimed at presales, professional services and technical support roles

Thursday 05 November

Genesys Expert Spotlight – Privacy and Security

In this webinar we will discuss aspects of data privacy and security , as they relate to Genesys Cloud and associated services. The content is aimed at all partner individuals involved in Privacy & Security conversations with the customer

Thursday 3 December

Genesys Expert Spotlight – Commercials

This webinar describes Genesys Cloud terminology, ordering, invoicing, subscriptions and related processes. It is designed for anyone involved in the Genesys Cloud quoting, ordering and billing process, particularly suited to new partners or new team members.

Thursday 10 December

Genesys Expert Spotlight – Digital Update

In this webinar we will take a deeper look at Genesys Cloud capabilities and recent enhancements with DIGITAL channels, the architecture and specific functionality. The content will be technical and is aimed at presales, professional services and technical support roles