Xperience UKI 2024 | 18 June 2024 London, UK Register now

Analyst Webinar

Economic Impact Analysis

Are Disparate Contact Centre Systems Holding You Back, Yet Costing You More?

With the dramatic change in customer expectations and behaviors, there is now more at stake for companies than ever before. In today’s market, rigid, outdated legacy technologies carry a higher price tag than just costly maintenance fees – customer retention will suffer, and new revenue streams will be missed.

Industry-leading IT, Strategist Steve Leaden, and Genesys VP of Strategic Solutions, Fernando Egea, will discuss the economic impact of maintaining disparate legacy Contact Centre technologies versus modernising with a single platform.

Register today to learn:

  • How standing still will leave you “left behind” in today’s market
  • Measured business improvements by consolidating onto one platform
  • The repercussions of not modernising your contact centre

Meet the Speakers

Weibnar fernando egea

Fernando Egea
VP, Strategic Solutions, Genesys

Webinar steve laden

Steve Leaden
Founder & President, Leaden Associates, Inc.