Are Disparate Contact Centre Systems Holding You Back, Yet Costing You More?
With the dramatic change in customer expectations and behaviors, there is now more at stake for companies than ever before. In today’s market, rigid, outdated legacy technologies carry a higher price tag than just costly maintenance fees – customer retention will suffer, and new revenue streams will be missed.
Industry-leading IT, Strategist Steve Leaden, and Genesys VP of Strategic Solutions, Fernando Egea, will discuss the economic impact of maintaining disparate legacy Contact Centre technologies versus modernising with a single platform.
Register today to learn:
How standing still will leave you “left behind” in today’s market
Measured business improvements by consolidating onto one platform
The repercussions of not modernising your contact centre
WATCH THE ON-DEMAND RECORDING!
Meet the Speakers
Fernando Egea VP, Strategic Solutions, Genesys
Steve Leaden Founder & President, Leaden Associates, Inc.