Analyst Webinar

Economic Impact Analysis

Are Disparate Contact Centre Systems Holding You Back, Yet Costing You More?

With the dramatic change in customer expectations and behaviors, there is now more at stake for companies than ever before. In today’s market, rigid, outdated legacy technologies carry a higher price tag than just costly maintenance fees – customer retention will suffer, and new revenue streams will be missed.

Industry-leading IT, Strategist Steve Leaden, and Genesys VP of Strategic Solutions, Fernando Egea, will discuss the economic impact of maintaining disparate legacy Contact Centre technologies versus modernising with a single platform.

How standing still will leave you “left behind” in today’s market
Measured business improvements by consolidating onto one platform
The repercussions of not modernising your contact centre

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Meet the Speakers

Fernando Egea
VP, Strategic Solutions, Genesys

Steve Leaden
Founder & President, Leaden Associates, Inc.

+44 1276 457000

Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.