With the dramatic change in customer expectations and behaviors, there is now more at stake for companies than ever before. In today’s market, rigid, outdated legacy technologies carry a higher price tag than just costly maintenance fees – customer retention will suffer, and new revenue streams will be missed.
Industry-leading IT, Strategist Steve Leaden, and Genesys VP of Strategic Solutions, Fernando Egea, will discuss the economic impact of maintaining disparate legacy Contact Centre technologies versus modernising with a single platform.
Register today to learn:
VP, Strategic Solutions, Genesys
Founder & President, Leaden Associates, Inc.