The AI-Powered Experience Orchestration platform
Prebuilt solutions
Genesys Cloud CX
Deliver personalised experiences at scale with a comprehensive contact centre.
Genesys Cloud EX
Drive employee efficiency in your contact centre and beyond.
AppFoundry® Marketplace
Extend the Genesys Cloud platform with pre‑integrated apps.
Open platform
Deliver end-to-end personalised experiences at scale
Purpose-built AI
Accelerate experience transformation with native artificial intelligence (AI) tools, including virtual agents.
Seamlessly connect on digital and social
Personalise enagagement on any channel with humans and AI-powered bots.
Future-ready contact centre
Optimise with intelligent automation and embedded AI that delivers value from day one.
Open CX platform and cloud architecture
Innovate continuously, scale globally, and build any experience.
End-to-end journey management
Design, connect and optimise customer interactions across every touchpoint to deliver a seamless customer experience.
Workforce engagement management
Unlock employee potential with built-in AI that simplifies management and drives impact and retention.
Trusted across industries
Banking
Build trust and loyalty with seamless banking experiences across channels — every time.
Healthcare
Create secure, connected patient experiences that transform their care at scale.
Retail
Personalise every shopping experience with scalable retail support your customers can count on.
Insurance
Keep up with policyholder demands across channels using an AI-powered technology platform.
Government
Deliver secure, trusted digital government services that exceed customer expectations.
More industries
Discover how companies across industries achieve their specific goals with Genesys.
Your company and Genesys
Discover how pioneering organisations are reshaping the landscape of customer experience (CX).
Get ebook
Redefine your success standards
Leading brands worldwide are making customer experience a competitive differentiator with Genesys.
Customer stories
Succeed and grow
Connect and engage
Spotlight
Virgin Atlantic soars to more personalised and rewarding interactions.
Read more
Ascend to new heights with our partners
Genesys delivers an ecosystem of world-class partners and alliances that enable businesses to achieve their unique goals.
See partners
Explore our partners
Partner with Genesys
Partnership in action
Genesys receives 5-star award in the 2024 CRN Partner Program.
Learn more
Get the resources you need
Discover the latest research, reports and resources to orchestrate more connected experiences.
All resources
Explore
Learn
Trending
Contact centre buyer's guide: Focus on delivering the best experiences every time
Get the guide
A great partner, a great place to work
Your company is in the experience business — even if you don't know it yet. Discover how an empathy-first approach is the key to lasting success with customers, employees, partners and more.
More about Genesys
Who we are
Why Genesys
Recent
The Forrester Wave™: Contact Centre As A Service Platforms, Q2 2025 report
Get the report
Start exploring Genesys today
Product tours
See all that Genesys has to offer
Product demo
Watch the Genesys Cloud platform in action
Pricing and plans
Find the plan that’s right for your business
Or talk with a Genesys expert
What is Quality Management?
Quality management involves monitoring and evaluating the performance of customer service agents to ensure that interactions meet predefined quality standards. It focuses on improving service delivery and customer satisfaction.
Blog
