What is an omnichannel cloud contact centre?

An omnichannel cloud contact centre is a multichannel customer experience strategy that seamlessly connects all touchpoints and is available via an Internet server. Companies that want to enhance their customer experience look to omnichannel cloud call centre solutions to connect customer interactions, such as voice, text and social media, to carry context throughout the customer journey.

How Genesys can help

Contact centres are under pressure to transform. Tech-savvy customers want to contact companies via their methods of choice. Your contact centre needs to connect with customers through their preferred channels, integrating all touchpoints and channels into one platform. The cloud can do this.

Genesys omnichannel cloud contact centre solutions enhance your customer experience strategy with:

  • Quick, easy deployment without increased operational costs
  • Exceptional, high-value customer experiences across a variety of channels and touchpoints
  • Flexibility, security and scalability to evolve with your business needs

Read the ebook to learn how to choose the right technology to design and orchestrate customer engagement across all digital channels.