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As Sales Manager across Europe, Gianluca is used to working in very competitive and dynamic environments, providing MNCs with Orange expertise in deploying customer experience projects in the digital age. He is skilled in selling to major customer service organizations data networks and related added-value services like cloud, customer experience and contact center, unified communication and Internet of Things solutions. With 20 years of constant activity in the market, he has a large network of contacts, allowing him to develop new business and projects.
Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.
