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As a Senior Solution Consultant at Genesys, Ermir works with customers to deliver the best CX, improved efficiency, and sales revenues. With a background in the mobile and telecommunications industry Ermir now looks at how organisations can keep pace with the rapid rate of change in the CX market and prepare for the service world of tomorrow, today.
Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.
