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Redefine retail customer experiences with Genesys Cloud and AWS

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Reimagine the retail experience

Today’s retailers range from small high-end specialty brands to large mega warehouses. No matter their size, they all deliver customer experiences (CX). And to do that, they require leading CX technology to empower their contact centre agents, managers, employees and more.

With the right CX solutions, it’s easy to ensure every interaction is handled efficiently and effectively. Even with large call volumes, you can route interactions to available agents with all the right information and context to resolve their inquiry. The Genesys Cloud™ platform on Amazon Web Services (AWS) makes it possible.

Enable omnichannel shopping

Orchestrate experiences within customers’ preferred channels, including chat, text, email, voice and self-service. And escalate interactions to an agent when needed.

Gather and use journey analytics

Provide real-time access to customer insights for agents, staff and managers. Use transactional and behavioral data to design better predictive experiences.

Leverage the power of the cloud

Deliver consistent service no matter your call volume on resilient AWS infrastructure. Respond to orders and chats with AI-powered intelligence and automation.

Leading retailers trust Genesys and AWS

We comfortably beat our 90-day go-live target with a fully remote implementation and onboarding program.

— George Temple, Director of Customer Experience, Graphics Solutions Group

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Downtime used to be a weekly occurrence, but I couldn’t even tell you the last time we had an incident. In productivity terms alone, we believe we’ve saved nearly 2,000 hours.

— Jack Roberts, Director, GMS Technology and Applications, TechStyleOS

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Learn from industry experts and customers

Rethink your retail support and service

Deliver end-to-end experience orchestration across all channels with Genesys Cloud built on AWS. Give customers self-service tools so they can easily find the information, such as order status and shipping updates, without ever connecting with a live agent. And transfer the interaction with complete context when additional support is needed. Request a demo today to get started.

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About Genesys

Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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