The major European companies in the insurance industry are initiating changes by conducting programs to consolidate and digitize their customers experiences.

The stakes are economic and financial in order to reduce cost ratios, as in the management of claims where repeated bad weather, the increase in the price of repairs, and the extension of supply times impact the profitability of contracts and the satisfaction of policyholders.

Whether it’s an online search for information, a subscription, a complaint, a payment reminder, or a collection, how to best orchestrate each business case and strengthen customer loyalty?

How to promote the personalization of exchanges while allowing automation of certain tasks and requests? What is the future of advisors in a project to digitize customer interactions?

During this unique day of the 27th of October 2022, we will explore the potential offered by AI and its other innovations to build a new standard of customer experience dedicated to the insurance market.