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Elcenora Martinez serves as Global Vice President of Product Management for the Genesys AI team, comprised of several commercial offerings including Predictive Engagement, Predictive Routing, DialogEngine and Agent Assist. In her role, she is charged with building and delivering a customer experience platform that customers can use for proactive and personalized services to their end users. An analytics and technology executive, Elcenora was most recently with IBM where she held various Product Management leadership roles across Smart Data Discovery, Social Media Analytics and Data and AI. Prior to that, she spent 15 years in the hospitality industry, where she led an information management platform for Host Hotels & Resorts. Elcenora is originally from Honduras and holds a bachelor's degree in finance from The College of William & Mary in Virginia.