Your Genesys Blog Subscription has been confirmed!
Please add genesys@email.genesys.com to your safe sender list to ensure you receive the weekly blog notifications.
Subscribe to our free newsletter and get blog updates in your inbox
Don't Show This Again.
Elcenora Martinez serves as Global Vice President of Product Management for the Genesys AI team, comprised of several commercial offerings including Predictive Engagement, Predictive Routing, DialogEngine and Agent Assist. In her role, she is charged with building and delivering a customer experience platform that customers can use for proactive and personalized services to their end users. An analytics and technology executive, Elcenora was most recently with IBM where she held various Product Management leadership roles across Smart Data Discovery, Social Media Analytics and Data and AI. Prior to that, she spent 15 years in the hospitality industry, where she led an information management platform for Host Hotels & Resorts. Elcenora is originally from Honduras and holds a bachelor's degree in finance from The College of William & Mary in Virginia.
Every year, Genesys® orchestrates billions of remarkable customer experiences for organisations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organisations can realise Experience as a Service®, our vision for empathetic customer experiences at scale. With Genesys, organisations have the power to deliver proactive, predictive, and hyper personalised experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.
Quick links
Live Assistance
Chat with Sales
Schedule a Demo
Customer Care
Genesys Careers