Modern contact center

A modern contact center is a central point in an enterprise from which inbound and outbound customer communications—including voice calls, email, social media, and Web chat—are managed and supported to continuously meet the adoption of new customer experience (CX) channels.

The contact center plays a critical role in today’s customer experience. As customer expectation and demands have changed, contact center modernization has become a key differentiator. Genesys Customer Experience Platform provides solutions in the cloud, on premises or a hybrid deployment to enable companies like yours to deliver an optimal omnichannel customer experience.

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About Genesys

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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