DevCon Breakouts

Kevin Glinski, Developer Evangelist, Genesys

Get to know two powerful new features: Fine-Grained Access Control and OAuth Scopes. Join this session to learn how changes to permissions and authorization apply to your application development.

View the presentation >[/breakoutsession][breakoutsession bs_topics=”PureEngage” bs_mobile_align=”yes” bs_title=”Genesys task routing – PureEngage Cloud” bs_time=”9:00 AM – 10:00 AM”]

“Kimlan Do, Product Line Director, Genesys / Marat Irner, Senior Director, Digital Services, Genesys

Get an overview of the new Genesys task routing capabilities of PureEngage Cloud. We’ll cover a step-by-step implementation of task routing and how to use task routing to route CRM objects from SalesForce and Oracle Service Cloud.[/breakoutsession][breakoutsession bs_topics=”PureConnect” bs_title=”Going deeper: Customization via Handlers” bs_time=”9:00 AM – 10:00 AM”]

George Ganahl, Principal Program Manager, Genesys

Learn how to use Interaction Designer and Handlers to customize interaction flows within the PureConnect platform and modify a wide range of other system functionality. Topics include: the Interaction Designer interface, ACD customization, REST and SOAP web service interaction, Custom Client buttons, and Audio Prompt customization.[/breakoutsession][breakoutsession bs_topics=”PureCloud” bs_title=”PureCloud Chat APIs—introduction” bs_time=”9:00 AM – 10:00 AM”]

Charles Wall, Team Lead, Lead Software Engineer, Genesys

Get an introduction to the new Chat APIs; learn how to work with agent chats and guest chats and lay the groundwork to build fully functional chatbots integrated with the PureCloud platform.

[/breakoutsession][breakoutsession bs_topics=”PureCloud” bs_mobile_align=”yes” bs_title=”Workshop—building with the PureCloud Embeddable Framework” bs_time=”9:00 AM – 10:00 AM”]

Richard Schott, Senior Product Manager, Genesys

Learn how to embed PureCloud into your commercial or homegrown web apps.[/breakoutsession][breakoutsession bs_topics=”PureEngage” bs_title=”Build a bot workshop” bs_time=”9:00 AM – 11:15 AM”]

Rob Blane, Senior Manager, Product Management, Genesys / Jonathan McKenzie, Senior Product Manager, Genesys / Vini Oommen, Senior Product Manager, Genesys

Build a Genesys omnichannel bot using Designer.

View the presentation >[/breakoutsession][breakoutsession bs_topics=”PureCloud” bs_title=”Architect—advanced functionality, APIs and SDK” bs_time=”10:15 AM – 11:15 AM”]

Move beyond simple call flows and user prompts. In this session you’ll explore common use cases for complex tasks and take a power tour of the Architect API and SDKs.

[/breakoutsession][breakoutsession bs_topics=”PureConnect” bs_title=”Preference-based scheduling with AI” bs_time=”10:15 AM – 11:15 AM”]

Leor Grebler, AI Product Manager, Workforce Engagement Management, Genesys

Increase employee engagement by using Genesys Optimizer with AI-driven forecasting and scheduling to give them flexibility over when and how they work. You’ll learn how Workforce Management tools let employees input their preferences so they can work around personal obligations or bid for time off.

View the presentation >[/breakoutsession][breakoutsession bs_topics=”PureCloud” bs_title=”WebRTC—basics, SDK and troubleshooting” bs_time=”10:15 AM – 11:15 AM”]

Xander Dumaine, Team Lead, Lead Software Engineer, Genesys

Join this session for soup-to-nuts coverage of WebRTC and telephony topics, from overview to SDKs to troubleshooting.

View the presentation >[/breakoutsession][breakoutsession bs_topics=”PureCloud” bs_title=”Workshop – Chat APIs” bs_time=”10:15 AM – 11:15 AM”]

Tim Smith, Senior Developer Evangelist, Genesys / Charles Wall, Team Lead, Lead Software Engineer, Genesys

In this workshop, you will build a custom chat webpage that implements the newly released Guest Chat APIs for PureCloud. The project will make use of the PureCloud Guest Chat SDK for JavaScript to implement the necessary API requests to start a chat and converse with an agent. Please attend one of the PureCloud Chat APIs – Introduction sessions prior to this workshop; the workshop content will build on the information from that session.[/breakoutsession][breakoutsession bs_topics=”PureEngage” bs_mobile_align=”yes” bs_title=”Part 1: Hands-on workshop – WW Toolkit and WWE Service Client API (SCAPI)” bs_time=”10:15 AM – 12:30 PM”]Bring your laptop for a hands-on workshop. You’ll build a voicebot from scratch, route a SaleForce case using PureEngage task routing APIs, build an application using Designer, build a custom desktop using Workspace Web Edition Widget Toolkit, and learn to deploy latest version of Genesys Web Services as containers and consume cloud services in a hybrid deployment model.[/breakoutsession][breakoutsession bs_topics=”PureCloud” bs_title=”Analytics introduction and best practices” bs_time=”11:30 AM – 12:30 PM”]

Maisey Harris, Group Development Manager, Genesys

Whether you want audit log style detail records, aggregate metrics over time or real-time observations, it’s all possible with the PureCloud Analytics API. In this session you’ll get an introduction to the data offered through the API, examples of common data of interest, and best practices for building efficient, powerful queries.

View the presentation >[/breakoutsession][breakoutsession bs_topics=”PureCloud” bs_mobile_align=”yes” bs_title=”Deploying Altocloud – configuration and set-up” bs_time=”11:30 AM – 12:30 PM”]

Justin Ray, Senior Software Engineer, Genesys

View the presentation >[/breakoutsession][breakoutsession bs_topics=”PureConnect” bs_title=”Performance management and Performance DNA APIs” bs_time=”11:30 AM – 12:30 PM”]

Rakesh Tailor, Director, Product Management, Genesys / Steve Gardner, Director, Development, Genesys

Start with an overview of Performance DNA and how you can use it to gain insight and develop employee performance. Then, take a deep dive into how to use cloud-available Performance DNA APIs to gather data from across your organization for a consolidated view on performance and understand the next best action in improving your employees.

[/breakoutsession][breakoutsession bs_topics=”PureCloud” bs_title=”Troubleshooting—tips, tricks and understanding API errors” bs_time=”11:30 AM – 12:30 PM”]

Tim Smith, Senior Developer Evangelist, Genesys

Discover tips and tricks for understanding API errors and how best to get help on our Developer Center.

View the presentation >[/breakoutsession][breakoutsession bs_topics=”PureCloud” bs_title=”Open Platform roadmap” bs_time=”1:45 PM – 2:35 PM”]

Becky Powell, Principal Product Manager, Genesys

Take a developer-focused deep dive into the PureCloud Platform API roadmap. This session highlights upcoming features and enhancements, discusses programmatic implications to application development, and covers upcoming improvements to PureCloud Developer Experience.

View the presentation >[/breakoutsession][breakoutsession bs_topics=”PureCloud” bs_title=”Building a premium app and monetization” bs_time=”1:45 PM – 2:45 PM”]

Justin Ray, Senior Software Engineer, Genesys / Zach Hinkle, Senior Product Manager, Genesys

Whether you’re building a premium application from scratch or looking to offer your existing custom application to a larger audience, this session will cover the ins and outs of application installation, permission, licensing and billing.[/breakoutsession][breakoutsession bs_topics=”PureConnect” bs_title=”Going deeper: Interacting with a database via Handlers” bs_time=”1:45 PM – 2:45 PM”]

George Ganahl, Principal Program Manager, Genesys

Learn how to use database tools to interact with a database, including queries, updates, and complex operations utilizing stored procedures.[/breakoutsession][breakoutsession bs_topics=”PureEngage” bs_mobile_align=”yes” bs_title=”Performance DNA APIs” bs_time=”1:45 PM – 2:45 PM”]

Rakesh Tailor, Director, Product Management, Genesys / Steve Gardner, Director, Development, Genesys

Start with an overview of Performance DNA and how you can use it to gain insight and develop employee performance. Then, take a deep dive in to how to use the cloud-available Performance DNA APIs to power Predictive Routing.[/breakoutsession][breakoutsession bs_topics=”PureEngage” bs_mobile_align=”yes” bs_title=”Part 2: Hands-on workshop – task routing and designer” bs_time=”1:45 PM – 2:45 PM”]Bring your laptop for a hands-on workshop. You’ll build a voicebot from scratch, route a SaleForce case using PureEngage task routing APIs, build an application using Designer, build a custom desktop using Workspace Web Edition Widget Toolkit, and learn to deploy latest version of Genesys Web Services as containers and consume cloud services in a hybrid deployment model.[/breakoutsession][breakoutsession bs_topics=”PureEngage” bs_mobile_align=”yes” bs_title=”Part 2: Hands-on workshop – Troubleshooting with dev console” bs_time=”3:00 PM – 4:00 PM”]Bring your laptop for a hands-on workshop. You’ll build a voicebot from scratch, route a SaleForce case using PureEngage task routing APIs, build an application using Designer, build a custom desktop using Workspace Web Edition Widget Toolkit, and learn to deploy latest version of Genesys Web Services as containers and consume cloud services in a hybrid deployment model.[/breakoutsession][breakoutsession bs_topics=”PureEngage” bs_title=”Ask an expert panel discussion” bs_time=”3:00 PM – 4:00 PM”]

Join our panel discussion to get answers about the product roadmap and anything else the audience asks.

[/breakoutsession][breakoutsession bs_topics=”PureCloud” bs_title=”Data Actions—introduction to deep dive” bs_time=”3:00 PM – 4:00 PM”]

Richard Schott, Senior Product Manager, Genesys

See how data actions integrations allow you to create static or custom actions that use the Platform API. You can use data actions to make routing decisions within your interaction flow in Architect, to present information to your agents in Scripts, or to act on data in other ways. From start to finish, this session will walk you through setup, creation, testing and troubleshooting of data actions configurations.[/breakoutsession][breakoutsession bs_topics=”PureConnect” bs_title=”Implementing chatbots and voicebots” bs_time=”3:00 PM – 4:00 PM”]

Chris Highman, Staff Software Engineer – Team Lead, Genesys

Build voicebots and chatbots using Intelligent Automation, Google Dialogflow, Amazon Lex, and many more.

View the presentation >[/breakoutsession][breakoutsession bs_topics=”PureCloud” bs_title=”Public API panel” bs_time=”3:00 PM – 4:00 PM”]

Becky Powell, Principal Product Manager, Genesys

Get your questions answered in a lively panel discussion with our all-star team of software developers and product leaders.[/breakoutsession][breakoutsession bs_topics=”PureCloud” bs_title=”PureCloud – ask an expert” bs_time=”3:00 PM – 4:00 PM”]Come to our ‘Ask an Expert’ sessions and get personalized, expert advice on a variety of topics, to include building agent scripts, working with Quality Management APIs, Salesforce and Outbound Integrations, and more. [/breakoutsession]