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As Lead Analyst and Founder of Opus Research, Dan Miller conducts research, writes reports, provides consulting services and administers conferences specializing in Intelligent Assistance and Intelligent Authentication. Dan founded Opus Research in 1986 after holding executive positions at Atari and Pacific Telesis (now AT&T). He coined the term "Conversational Commerce" to describe applications and services that improve person-to-person, person-to-machine and machine-to-machine interactions. He earned a BA from Hampshire College and an MBA from Columbia University.