Sponsors
Gain exposure for your company, build important connections with the dynamic Genesys community and drive awareness for your solutions.
As a sponsor, you’ll have the opportunity to demonstrate—to thousands of professional attendees—how they can make their organizations successful in delivering unsurpassed customer experience.
Xperience19 | Sponsor | Platinum
Cognizant
cognizant.com
Cognizant (Nasdaq-100: CTSH) is one of the world’s leading professional services companies, transforming clients’ business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 195 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.
Key Solutions
- Artificial Intelligence
- Cloud
- Digital
- Inbound Voice
- Omnichannel Desktop
- Outbound
- Self-Service Automation
Customer Experience Platform
- PureCloud
- PureConnect
- PureEngage
Ron Goldman
Practice Area Business Partner
Ronald.Goldman@cognizant.com
(214) 334-5896
Xperience19 | Sponsor | Platinum
ConvergeOne
www.convergeone.com
ConvergeOne is a leading global IT service provider. Our comprehensive portfolio includes collaboration, enterprise networking, data center, cloud and security solutions providing one of the broadest and deepest solution offerings in the industry. The ConvergeOne Genesys Practice offers unique expertise and experience with unmatched skills in Genesys solutions and services. As a partner since version 1.0, the Genesys Practice at ConvergeOne expertly integrates Genesys solutions with disparate technologies and manufacturer platforms within a customers’ environments.
Key Solutions
- Analytics
- Artificial Intelligence
- Cloud
- Collaboration
- Digital
- Inbound Voice
- Omnichannel Desktop
- Open Platform
- Outbound
- Predictive Engagement
- Self-Service Automation
- Workforce Engagement
- Workload Management
Customer Experience Platform
- PureCloud
- PureConnect
- PureEngage
Owen Robinson
Sr. Director, Genesys Practice Leader
info@convergeone.com
(317) 876-6585
Xperience19 | Sponsor | Platinum
Google Cloud
cloud.google.com
Google Cloud Contact Center AI combines the best of Google AI with leading contact center software, improving the customer support experience and increasing operational efficiency. The result? More personalized, intuitive customer care from the first “Hello.” It works with your existing telephony and customer support technology and can easily be trained to engage with customers via speech or text, freeing your reps to handle more complex issues and provide a better customer experience.
Key Solutions
- Cloud
- Artificial Intelligence
Customer Experience Platform
- PureCloud
- PureConnect
- PureEngage
Celeste Grade
Strategic Technology Partner, Voice & Collaboration
grade@google.com
Xperience19 | Sponsor | Gold
Anana
anana.com
Anana accelerates the delivery of superior Genesys solutions.Using automated deployment technology, we create fully featured customer experience platforms within in a matter of days. We also pack Anana Genesys solutions full of features and AI, making them child’s play to configure and operate, using Anana Mission Control. Anana ensures our customers deliver high-value, personalised experiences across all human and digital touchpoints.
Key Solutions
- Analytics
- Artificial Intelligence
- Cloud
- Inbound Voice
- Digial
- Omnichannel Desktop
- Outbound
- Predictive Engagement
- Self-Service Automation
- Workforce Engagement
- Workload Management
Customer Experience Platform
- PureCloud
- PureEngage
Mark Purkiss
Senior Account Director
marketing@anana.com
+44 8444 999 888
Xperience19 | Sponsor | Gold
Aria Solutions
www.ariasolutions.com/
Aria has been a full suite Genesys partner since 1997 – starting up as the very first Genesys partner to integrate its systems in North America. For many years, we’ve maintained a Genesys Gold Partner status, deploying over 1000 successful Genesys projects and building various Genesys applications to fill in industry and solution gaps. Aria also provides various services and apps on all three Genesys platforms.
Key Solutions
- Cloud
- Omnichannel Desktop
- Workforce Engagement
- Analytics
Customer Experience Platform
- PureCloud
- PureConnect
- PureEngage
Aria Sales Team
ariasales@ariasolutions.com
Xperience19 | Sponsor | Gold
AT&T Business
att.com/contact-center
Why AT&T?
- Strategic relationships with leading contact center vendors including Genesys
- 30 years’ experience in contact center and works with seven Forbes 50 enterprises
- Comprehensive portfolio of managed services
- Global footprint in over 150 countries
- Develop customer vision and roadmap for a Digital Transformation Journey
- AT&T and Genesys – Better Together
- AT&T has supported the entire Genesys portfolio of services for over 15 years
- Genesys North American Partner of the Year 2018
- AT&T Supports the largest deployment of PureEngage Cloud
Key Solutions
- Analytics
- Artificial Intelligence
- Cloud
- Collaboration
- Digital
- Inbound Voice
- Omnichannel Desktop
- Open Platform
- Outbound
- Predictive Engagement
- Self-Service Automation
- Workforce Engagement
- Workload Management
Customer Experience Platform
- PureCloud
- PureConnect
- PureEngage
Wendy Nedbor
Product Manager for the Genesys Portfolio at AT&T
wendy.nedbor@att.com
(817) 402-6694
Xperience19 | Sponsor | Gold
Avtex
www.avtex.com
Avtex is a full-service Customer Experience consultancy focused on helping you build lasting relationships with your customers. From strategy and technology selection to management and measurement, our end-to-end services support you in every area of CX.
Key Solutions
- Analytics
- Artificial Intelligence
- Cloud
- Collaboration
- Digital
- Inbound Voice
- Omnichannel Desktop
- Open Platform
- Outbound
- Predictive Engagement
- Self-Service Automation
- Workforce Engagement
- Workforce Management
Customer Experience Platform
- PureCloud
- PureConnect
- PureEngage
Sherri Loechte
Genesys Alliance Manager
sloechte@avtex.com
+64 274 546 460
Xperience19 | Sponsor | Gold
Customer View
customerview.net
CustomerView is the industry-leading CX performance and analytics platform, supporting all Genesys core products (PureCloud, PureConnect, PureEngage). We provide critical insights, reporting and predictive modeling for all interactions across all channels, including voice, chat, email, text, SMS and social media.
Key Solutions
- Analytics
- Artificial Intelligence
- Cloud
- Inbound Voice
- Omnichannel Desktop
- Predictive Engagement
- Workforce Engagement
Customer Experience Platform
- PureCloud
- PureConnect
- PureEngage
Brad Richards
Vice-President, Channel Sales and Marketing
brad.richards@customerview.net
Xperience19 | Sponsor | Gold
eMite
emite.com
eMite is the leading CX Intelligence Platform for Genesys PureCloud, PureConnect and PureEngage. It combines advanced analytics, data correlation, KPI management and threshold alerting into a single, “Out-of-the-Box” browser-based solution, providing actionable insights from both real-time and historical data. Business users can also create and configure their own custom KPIs, dashboards and wallboards, without the need to write any code. It is one of the most popular additions to any new Genesys deployment.
Key Solutions
- Analytics
- Cloud
Customer Experience Platform
- PureCloud
- PureConnect
- PureEngage
Lacey Emery
National Account Director – North America
glacey.emery@gmail.com
(317) 490-0709
Xperience19 | Sponsor | Gold
Poly (Plantronics + Polycom)
poly.com
Poly is the global communications company that powers authentic human connection and collaboration.Face to face, we sift and sort millions of verbal and non-verbal cues to glean meaning. Our solutions respond to human behavior and get smarter all the time. Our cloud management tools deliver insightful analytics right now and so much more tomorrow.
Poly and Genesys provide high quality solutions for the contact center that focuses on a specifically designed solution for every customer environment.Look to Poly for voice, video, data and analytics solutions to create your ideal contact center.
Key Solutions
- Analytics
- Cloud
- Inbound Voice
Customer Experience Platform
- PureCloud
- PureConnect
- PureEngage
Lori Schimpf
Director, WW Alliances
genesys@plantronics.com
Xperience19 | Sponsor | Gold
Verizon
enterprise.verizon.com/products/customer-experience-services/
Great customer experiences start with making it easier for customers to reach you. Creating a seamless experience on the channels they prefer — removes “friction” from customer journeys. Verizon’s solutions — Cloud, Dedicated and Hosted platforms, Global transport and routing services along with Voice Security, Digital and Managed services — help you plan, build and deliver exceptional personalized experiences. We can help you differentiate your customer experience, while helping improve agent productivity, reduce costs and increase revenue.
Key Solutions
- Analytics
- Artificial Intelligence
- Cloud
- Collaboration
- Digital
- Inbound Voice
- Omnichannel Desktop
- Open Platform
- Outbound
- Predictive Engagement
- Self-Service Automation
- Workforce Engagement
- Workload Management
Customer Experience Platform
- PureCloud
- PureConnect
- PureEngage
Xperience19 | Sponsor | Gold
Voxai Solutions
voxai.com
Voxai provides large and small companies consulting, implementation, development and cloud-based services and solutions to enable great customer experiences and improve business results. Our experience and skillset spans the entire Genesys portfolio. This year we’re highlighting our cloud-based contact center solutions: vInteract, a private cloud solution based on Genesys PureEngage, and PureCloud hosted through AWS. We’re also featuring our analytics and survey solution giving you a 360 view of the customer experience.
Key Solutions
- Analytics
- Artificial Intelligence
- Cloud
- Collaboration
- Digital
- Inbound Voice
- Omnichannel Desktop
- Outbound
- Predictive Engagement
- Self-Service Automation
- Workforce Engagement
- Workforce Management
Customer Experience Platform
- PureCloud
- PureEngage
Julie Burroughs
Sr. Director Business Development & Marketing
jburroughs@voxai.com
(972) 691-3333
Xperience19 | Sponsor | Silver
AudioCodes
www.audiocodes.com
AudioCodes (Nasdaq: AUDC) is the only Genesys OEM global strategic partner offering a full life-cycle program that provides voice infrastructure for Genesys SIP Contact Centers On-Premises or Cloud deployments. We provide Planning & Design consultancy, Network Readiness Assessments, IP phones, SBCs, Gateways, Voice Quality manager. All are managed and monitored as a synergistic single system. AudioCodes shortens the deployment cycle while reducing costs and implementation and operational risks. Visit www.audiocodes.com/genesys for more information.
Key Solutions
- Cloud
- Digital
- Inbound Voice
- Outbound
Customer Experience Platform
- PureCloud
- PureConnect
- PureEngage
Sharone Ben-levi
VP Business Development
Sharone@audiocodes.com
+1 617-515-0414
Xperience19 | Sponsor | Silver
Blackchair Software Ltd.
theblackchair.com
Deploy “Pure Devops” into your Connect, Engage, Cloud solutions and more with Spotlight, by Blackchair. With powerful security, asset management, automation features, and integration into your load testing and devops solutions, we can increase your throughput, reduce operational risk, shorten project time to value, improve your CX and ultimately, your revenue and performance. With a simple to use UI and easy installation, our solution integrates into any solution and offers a fast ROI.
Key Solutions
- Cloud
- Collaboration
- Inbound Voice
- Omnichannel Desktop
- Open Platform
- Outbound
- Predictive Engagement
- Self-Service Automation
- Workforce Engagement
- Workload Management
Customer Experience Platform
- PureCloud
- PureConnect
- PureEngage
Gene Reynolds
Director Global Channels
enquiries@theblackchair.com
+44 7930381965
Xperience19 | Sponsor | Silver
Eccentex Corporation
eccentex.com
Case & Task Management platform for PureCloud, PureEngage and PureConnect, delivered for both on-premise or cloud customers. Provides Genesys customers Case Management, Workflow, Content Management & Robotics, integrated with all Genesys platforms. Screen reader support enabled.
Key Solutions
- Analytics
- Cloud
- Digital
- Open Platform
- Self-Service Automation
- Workforce Engagement
- Workload Management
Customer Experience Platform
- PureCloud
- PureConnect
- PureEngage
Todd Sherman
VP Sales & Biz Dev
tsherman@eccentex.com
(949) 235-9009
Xperience19 | Sponsor | Silver
Empirix
www.empirix.com
Since 1992, Empirix has been the recognized leader in end-to-end customer experience test automation. We help contact centers and enterprises accelerate release cycles and provide customers with a differentiated experience by testing through the entire development lifecycle. Our applications enable contact center and enterprise network environments to execute functional, regression, systems integration, load, smoke, disaster recovery and active testing in the cloud, hybrid or on-premises. Realize the full value of your technology investments with Empirix.
Key Solutions
- Cloud
- Inbound Voice
- Omnichannel Desktop
- Outbound
- Self-Service Automation
Customer Experience Platform
- PureCloud
- PureConnect
- PureEngage
Issa Moussa
Manager, Global Channel Sales
imoussa@empirix.com
+1 978-313-7035
Xperience19 | Sponsor | Silver
PCI Pal
pcipal.com
PCI Pal provides secure payment solutions for contact centers and businesses taking Cardholder Not Present payments. PCI Pal’s globally accessible cloud platform empowers organizations to take payments securely without bringing their environments into scope of PCI DSS and other data security regulations. With the entire product portfolio served from PCI Pal’s cloud environment, integration with existing telephony, payment, and desktop environments is simple and light-touch, ensuring no degradation of service while achieving security and compliance.
Key Solutions
- Cloud
- Digital
- Inbound Voice
- Omnichannel Desktop
Customer Experience Platform
- PureCloud
- PureEngage
Roger Austin
Channel Sales Director
info@pcipal.com
(866) 645-2903
Xperience19 | Sponsor | Silver
Semafone
semafone.com/gb/
Cardprotect from Semafone provides simple, fast, cost-effective PCI DSS compliance and data security for your contact center. Semafone provides data security and compliance solutions for many of the world’s leading brands; helping them safeguard their customers, minimize the risk of brand-damaging data breaches and ensuring compliance with regulations including PCI DSS & GDPR.
Key Solutions
- Cloud
- Inbound Voice
- Omnichannel Desktop
- Outbound
Customer Experience Platform
- PureCloud
- PureConnect
- PureEngage
Dan Hoaglund
info@semafone.com
(978) 837-8039
Xperience19 | Sponsor | Bronze
Appian
appian.com
Appian provides a low-code development platform that accelerates the creation of high-impact business applications. Many of the world’s largest organizations use Appian applications to improve customer experience, achieve operational excellence, and simplify global risk management and compliance. For more information, visit www.appian.com.
Key Solutions
- Artificial Intelligence
- Cloud
- Collaboration
- Workforce Engagement
- Workload Management
Customer Experience Platform
- PureEngage
Appian
info@appian.com
(703) 442-8844
Xperience19 | Sponsor | Bronze
Call Journey
calljourney.com
Call Journey is a Global Speech Analytics Partner of Genesys. We are all about Voice Data. Our mission is to unlock every business conversation and add Voice into the Enterprise data mix. Our passionate Conversation experts bring together Natural Language Processing and Artificial Intelligence to create an industry-leading Conversation analytics ecosystem. Using this technology to harness the power of voice data, we’re helping organizations find answers to some of their biggest challenges by delivering insights that directly impact customer experience, business performance, risk management & compliance.
Key Solutions
- Artificial Intelligence
- Cloud
- Collaboration
- Digital
- Inbound Voice
- Omnichannel Desktop
- Open Platform
- Outbound
- Predictive Engagement
- Workforce Engagement
- Workload Management
Customer Experience Platform
- PureCloud
- PureConnect
- PureEngage
Paul Humphrey
Chief Executive Officer
paul.humphrey@calljourney.com
0061 425 700 700
Xperience19 | Sponsor | Bronze
CC Expertise Ltd
www.cc-expertise.com
CCExpertise provides to all Genesys customers some exciting and unique products and features. AuditGen: a fully fledged technical and operational audit solution for Genesys ric. SLIDY: a universal Metric Board solution for Genesys PureEngage, PureConnect and PureCloud and extends even beyond to display data from any RDBMS or CRM/Third party system exposing RESTful APIs. Notifyer: a unique native mobile application to y your contact centre metrics and notifications.
Key Solutions
- Analytics
- Cloud
- Digital
Customer Experience Platform
- PureCloud
- PureConnect
- PureEngage
Hichem Agrebi
Managing Director
contact@cc-expertise.com
+49 177 424 7324
Xperience19 | Sponsor | Bronze
ChickTech
chicktech.org
ChickTech was founded in 2012 to engage women of all ages in the technology industry while working to create a better technology culture for all. We build communities, empower participants to see themselves as leaders, and provide networking and mentoring opportunities in a rapidly growing industry. ChickTech has made a direct impact on tens of thousands of girls, women, and men. And wherever possible, we partner with other organizations like Genesys to expand our impact.
Key Solutions
- Collaboration
Janice Levenhagen-Seeley
Founder
info@chicktech.org
(971) 270-0519
Xperience19 | Sponsor | Bronze
Cyara
cyara.com
Cyara provides the world’s leading CX Assurance platform, accelerating the delivery of flawless customer journeys across digital and voice channels while reducing the risk of customer-facing defects. Cyara provides automation and collaboration enabling you to rapidly innovate, assures scalability, and rapidly troubleshoot problems. Every day, the most recognizable brands trust Cyara to deliver customer smiles at scale. Whether you’re innovating on your existing platform, or migrating to the cloud, stop and see how Cyara can help.
Key Solutions
- Cloud
- Digital
- Inbound Voice
- Omnichannel Desktop
- Outbound
- Self-Service Automation
Customer Experience Platform
- PureCloud
- PureConnect
- PureEngage
Doug Scalia
Channel Manager
doug.scalia@cyara.com
(650) 549.8522
Xperience19 | Sponsor | Bronze
Eemaan
eemaan.com
Eemaan is a leading provider of products that simplifies the management and alleviates the common problems associated with Genesys, through rapid identification of problems, reduced resolution time, automation of tasks and comprehensive auditing.
Eemaan has garnered a reputation in leading the way in achieving the impossible. Eemaan has a comprehensive portfolio of software products that offers Genesys customers a clear path to reducing operational costs and maximising the Genesys platform uptime.
Screen reader support enabled.
Key Solutions
- Artificial Intelligence
- Cloud
- Digital
- Inbound Voice
- Omnichannel Desktop
- Open Platform
- Outbound
- Predictive Engagement
- Self-Service Automation
- Workforce Engagement
- Workload Management
- Collaboration
Customer Experience Platform
- PureCloud
- PureConnect
- PureEngage
Mohmmed Malik
Director of Technical Support
mmalik@eemaan.com
+44 870 874 0000
Xperience19 | Sponsor | Bronze
InGenius
ingenius.com
InGenius® Connector Enterprise expertly integrates existing Genesys phone systems into Microsoft Dynamics 365 and ServiceNow CRMs, with an enterprise-proven solution. Using innovative computer telephony integration (CTI) that offers maximum configuration flexibility and security, InGenius easily adapts to unique contact center needs. Backed by reliable expertise and superior customer care built over 20 years in the enterprise telephony space, InGenius helps contact centers increase productivity and enhance the customer experience.
Customer Experience Platform
- PureEngage
InGenius Sales Team
sales@ingenius.com
(613) 591-9002 x3000
Xperience19 | Sponsor | Bronze
InProd
www.inprod.io
A DevOps and Configuration Management solution for Genesys Multicloud CX with a focus on accelerating the rate of change while increasing quality within your organization. InProd addresses common challenges faced by large Genesys environments, enables reuse of previous work, enforces change control processes and automates production deployments. InProd reduces engineering effort required to perform each change which enables the technical team to deliver more strategic value. Ask us how we can automate your BAU changes and production deployments.
Key Solutions
- Digital
- Inbound Voice
- Omnichannel Desktop
- Open Platform
- Outbound
- Self-Service Automation
Customer Experience Platform
- PureEngage
Jarrod Neven
Director
jarrodn@inprod.io
(915) 800-8288
Xperience19 | Sponsor | Bronze
Jabra
www.jabra.com
Great sound transforms the way you work. Provide your customers with an exceptional experience while equipping your agent with intelligent audio solutions from Jabra. Jabra devices integrate seamlessly with Genesys PureCloud which accelerates your deployment and gets you the most out of moving to the Cloud. Analytics and agent productivity are becoming increasingly important. Jabra software delivers live guidance, call analytics and supports fast deployment which ultimately improves the overall customer experience when combined with Genesys platforms.
Key Solutions
- Cloud
- Artificial Intelligence
- Inbound Voice
- Outbound
- Workforce Engagement
Customer Experience Platform
- PureCloud
Stephan Keim
Strategic Alliance Manager
skeim@jabra.com
Xperience19 | Sponsor | Bronze
MindTouch
mindtouch.com
MindTouch offers an enterprise-grade, AI-powered knowledge management platform for customer self-service, agent assistance and departmental knowledge for mid to large-sized organizations and industries. Focused on the customer experience first, MindTouch is trusted by more than 340 companies worldwide to deliver knowledge into the hands of those who need it, when and where it’s needed. The result is faster, more consistent and more personalized customer service, along with increased operational efficiencies.
Key Solutions
- Cloud
- Artificial Intelligence
- Digital
- Self-Service Automation
- Workforce Engagement
- Predictive Engagement
Customer Experience Platform
- PureCloud
Sales
sales@mindtouch.com
+1 619-795-8459
Xperience19 | Sponsor | Bronze
Miratech
miratechgroup.com
Miratech has been a major partner of Genesys since 2000. Employing more than 200 experienced Genesys engineers, Miratech supports many of the largest Genesys installations in the world and offers both Professional Services and Managed Services for Genesys solutions.
Key Solutions
- Digital
- Omnichannel Desktop
- Outbound
- Self-Service Automation
- Workforce Engagement
- Workload Management
- Analytics
- Collaboration
Customer Experience Platform
- PureEngage
Anthony DeCicco
VP, Customer Intelligence
genesys@miratechgroup.com
+1 202 470 0845
Xperience19 | Sponsor | Bronze
ideal systems
www.idealsystems.be
With Mobile Office for Genesys, we provide you the ability to extend the customer journey and communication to virtually anyone in your company or organization by mobilizing the same tools agents use in your contact center onto the mobile devices in your company. Branch managers, field technicians, home workers, store managers, anyone can now handle customer interactions without losing the ability to manage and monitor the interaction.
Key Solutions
- Cloud
- Digital
- Inbound Voice
- Open Platform
- Omnichannel Desktop
- Outbound
- Workforce Engagement
- Analytics
Customer Experience Platform
- PureEngage
- PureConnect
- PureCloud
Peter Depoorter
CEO
peter.depoorter@idealsystems.be
+32 475 59 03 37
Xperience19 | Sponsor | Bronze
nGUVU
www.nguvu.com
Our employee engagement platform, nGAGEMENT, transforms agents’ day-to-day lives into an engaging and motivating experience by inspiring them to achieve their objectives through an immersive game-like environment using game mechanics, social media concepts and recognition.
Key Solutions
- Cloud
- Artificial Intelligence
- Workforce Engagement
- Predictive Engagement
Customer Experience Platform
- PureEngage
- PureConnect
- PureCloud
Pascal Leclerc
VP Product & Marketing
info@nguvu.com
5142580944
Xperience19 | Sponsor | Bronze
Nuance
nuance.com/ai
Nuance is reinventing the relationship between enterprises and consumers through customer engagement solutions powered by artificial intelligence. Nuance and Genesys partner to deliver market leading intelligent self- and assisted-service solutions to companies and government agencies around the world. These solutions are differentiated by speech, voice biometrics, virtual assistant, web chat and cognitive technologies; enabling cross-channel customer service for IVR, mobile and web.
Key Solutions
- Analytics
- Artificial Intelligence
- Digital
- Inbound Voice
- Omnichannel Desktop
- Open Platform
- Outbound
- Self-Service Automation
Customer Experience Platform
- PureCloud
- PureConnect
- PureEngage
Nuance
cxexperts@nuance.com
Xperience19 | Sponsor | Bronze
Occam
occam.global
ETS is the world’s most cost-effective and innovative tool for continually developing, delivering and monitoring customer experiences.ETS supports DevOps methodologies through an unlimited access and user license and provides continual feedback on the performance of an organisations CX operations and early identification of customer impacting errors.
Stop by the Occam stand at Xperience19 to understand how ETS can help drive a number of improvements and efficiencies within your organisation.
Key Solutions
- Analytics
- Collaboration
- Inbound Voice
- Omnichannel Desktop
- Open Platform
- Outbound
- Predictive Engagement
- Self-Service Automation
Customer Experience Platform
- PureCloud
- PureConnect
- PureEngage
Gregg Lander
VP, Sales
sales@occam.global
Xperience19 | Sponsor | Bronze
Oracle Communications
www.oracle.com/industries/communications
Oracle Communications provides integrated communications and cloud solutions for Service Providers and Enterprises to accelerate their digital transformation journey in a communications-driven world from network evolution to digital business to customer experience.
Key Solutions
- Cloud
- Collaboration
Oliver Roberts
Sr. Director WW Alliances
(425) 945-8305
Xperience19 | Sponsor | Bronze
Orange Business Services
www.orange-business.com/en/solutions/customer-experience
Harness the expertise of a single provider with an end-to-end service approach and a global footprint, and fast track your path to results. Orange Business Services operates the world’s largest voice and data network and deploys contact centers across multiple countries to connect customers to your best skilled employee. We bring together the best technologies with the highest level of service and support to help you grow and innovate. That’s why 500+ companies trust us.
Key Solutions
- Analytics
- Artificial Intelligence
- Cloud
- Collaboration
- Digital
- Inbound Voice
- Omnichannel Desktop
- Open Platform
- Outbound
- Predictive Engagement
- Self-Service Automation
- Workforce Engagement
- Workload Management
Customer Experience Platform
- PureCloud
- PureEngage
Niels Helkov
Head of Digital Solutions Americas
niels.helkov@orange.com
(404) 229-3148
Xperience19 | Sponsor | Bronze
Pindrop
pindrop.com
Pindrop® solutions are leading the way to the future of voice by establishing the standard for security, identity, and trust in the call center. Pindrop® solutions help detect fraudsters and authenticate callers, reducing fraud and operational costs, while improving customer experience and protecting brand reputation for some of the world’s premier call centers.
Key Solutions
- Artificial Intelligence
- Inbound Voice
- Self-Service Automation
- Workload Management
Customer Experience Platform
- PureCloud
- PureConnect
Pindrop
events@pindrop.com
Xperience19 | Sponsor | Bronze
Pointel, Inc.
Pointel.com
Pointel is a Genesys VAR with over 19 years of implementing custom designed Genesys solutions. By specializing in Genesys solutions we have become an expert in this technology and provide a vast resource of “best-in-class” uses of your business applications and strategies. We also have developed over 25 tools that complement and enhance usability of the Genesys solution for Operations Managers and Administrators that focus on Audit, CRM integration, and IVR applications.
Key Solutions
- Analytics
- Inbound Voice
- Open Platform
- Omnichannel Desktop
- Outbound
- Workforce Engagement
Customer Experience Platform
- PureConnect
- PureEngage
Hari Kumar
Director – Products and Services
Manisha@pointel.com
(732) 447-5330
Xperience19 | Sponsor | Bronze
Powernet
powernetco.com
Powernet enables businesses to connect with audiences in the office and across the world through wireless networking, Wi-Fi, voice, data, IT managed services, contact center software and carrier services. As a Woman-Owned business with more than 25 years of experience and expert sales, engineering and support teams, we provide our partners and clients the unparalleled service and innovative technology they need to achieve their business goals.
Key Solutions
- Cloud
- Artificial Intelligence
- Inbound Voice
- Self-Service Automation
- Omnichannel Desktop
- Outbound
- Analytics
- Collaboration
Customer Experience Platform
- PureCloud
- PureConnect
Jeff Foster
VP of Enterprise Sales
sales@powernetco.com
+1 844-725-4606
Xperience19 | Sponsor | Bronze
ProcedureFlow
procedureflow.com/
ProcedureFlow is a reimagined contact center knowledge base. It makes complicated information easy and intuitive to create, maintain and use. When ProcedureFlow is integrated with Genesys, contact center agents are instantly presented with the exact process steps they need to assist customers across interaction channels. Together the solutions enable organizations to streamline employee training, increase agent knowledge and provide a consistent customer experience.
Key Solutions
- Cloud
Customer Experience Platform
- PureCloud
Ciaran Coates
Director of Partnership Development
ciaran.coates@procedureflow.com
(902) 266-8010
Xperience19 | Sponsor | Bronze
PTP
www.ptpinc
PTP is a consulting firm wholly focused on helping organizations deliver strategic customer experience solutions that drive revenue. We provide strategy, implementation and support services across the most common Contact Center, CRM and Security technology platforms.
Key Solutions
- Artificial Intelligence
- Cloud
- Inbound Voice
- Omnichannel Desktop
- Self-Service Automation
Customer Experience Platform
- PureCloud
- PureEngage
Andy Leach
Senior Account Executive
(773) 230-7674
Xperience19 | Sponsor | Bronze
PureInsights
mypureinsights.com
PureInsights solves reporting for PureCloud, both real time and historic. Founded in 2016, the co-founders of PureInsights have between 10 and 20+ years in contact center and enterprise software development. Our experience and cloud-native offerings uniquely position to fit your analytics capabilities and budget. Contact us today to see why over 100 brands globally in all PureCloud regions chose PureInsights to help them save time and make better decisions with PureCloud!
Key Solutions
- Cloud
- Analytics
Customer Experience Platform
- PureCloud
Rick McGlinchey
Co-Founder
pi.sales@mypureinsights.com
+1 317-782-7583
Xperience19 | Sponsor | Bronze
Quantiphi
www.quantiphi.com
Quantiphi is an award-winning AI and machine learning software and services company driven by the desire to solve transformational business problems. We help businesses reduce costs and enhance their customer experience using AI-assisted chatbots, voicebots, IVR and Call Center Insights.
Our AI applications helped us to achieve the Google Cloud Global Partner Award for Customer Excellence in Machine Learning and be selected as a launch partner for Google Cloud Contact Center AI.
Key Solutions
- Artificial Intelligence
- Analytics
- Cloud
- Predictive Engagement
- Self-Service Automation
Customer Experience Platform
- PureCloud
- PureConnect
- PureEngage
Gaurav Johar
Qonversational AI Practice Lead
gaurav.johar@quantiphi.com
+91 782 915 8000
Xperience19 | Sponsor | Bronze
Quovim C3
www.QuovimC3.com
Quovim C3 provides Cross-Channel Communication solutions to organizations looking to optimize their contact, distribution and service centers. Quovim C3 provides expert consulting services that include: implementation, deployment, change management, 24/7 support and maintenance. With implementations across North America, Quovim C3 is a trusted Genesys GOLD PARTNER focused on nurturing exceptional customer interactions into long-term profitable relationships. At Quovim C3, our goal is to expertly guide you through the process. Contact us to get started!
Key Solutions
- Cloud
- Digital
- Inbound Voice
- Open Platform
- Omnichannel Desktop
- Outbound
- Self-Service Automation
- Workforce Engagement
- Workload Management
- Predictive Engagement
- Analytics
- Collaboration
Customer Experience Platform
- PureConnect
- PureCloud
Pierre Lemoine
President
info@quovimc3.com
1-855-9QUOVIM
Xperience19 | Sponsor | Bronze
Sennheiser
www.en-us.sennheiser.com/headsets
Sennheiser is among the world’s leading manufacturers of headphones, microphones, wireless transmission systems and high-quality headsets for business and entertainment. Our speakerphones and wired/wireless headsets for mobile phones, contact centers, offices and Unified Communications professionals are the result of Sennheiser’s focus on sound leadership, quality design and user focus.
Key Solutions
- Collaboration
Customer Experience Platform
- PureCloud
- PureConnect
- PureEngage
John Hathaway
Strategic Alliance Manager
john.hathaway@sennheiser.com
+1 (860) 460-2280
Xperience19 | Sponsor | Bronze
Shelf
shelf.io.com
Shelf is the most technologically advanced and easiest to use knowledge management(KM) platform in the world. Shelf leverages AI, Automation and Powerful Search to enables customers’ most difficult questions to be easily answered.
Key Solutions
- Artificial Intelligence
- Analytics
- Cloud
- Collaboration
- Self-Service Automation
- Workforce Engagement
Customer Experience Platform
- PureCloud
- PureConnect
- PureEngage
Colin Kennedy
Sales Executive
(201) 207-7205
Xperience19 | Sponsor | Bronze
Smoke Customer Intelligence
smokeci.com
Our Omni-channel VoC platform (Eyerys), helps companies listen to the Voice of their Customers at all touch-points. Reporting, dashboards and escalations are all real-time, ensuring you have a continuous finger on the pulse of your CX. Our Contact Center solutions are plug-and-play in the Genesys ecosystem (PureCloud, PureConnect and PureEngage). You take care of your call center, we will make sure that you get to hear the voice of your customer in a way that will help you take meaningful action.
Key Solutions
- Analytics
- Cloud
Customer Experience Platform
- PureCloud
- PureConnect
- PureEngage
Andrew Cook
CEO
demo@smokeci.com
+27 832491841
Xperience19 | Sponsor | Bronze
Smart Connectors by Softphone
www.softphone.it
Softphone is a leading contact center solutions developer and system integrator specializing in Genesys solutions. Our assets productize our experiences in the architecture and implementation of some of the largest and most sophisticated call centers. The Workspace connectors and PureCloud connectors released for all the major CRMs are the state of the art of the desktop and cloud integration: ServiceNow, Siebel, Microsoft Dynamics, SAP CRM, Oracle Service Cloud, Sugar CRM, Salesforce…
Key Solutions
- Artificial Intelligence
- Cloud
- Digitial
- Inbound Voice
- Omnichannel Desktop
Customer Experience Platform
- PureCloud
- PureEngage
Alan Lugiai
CEO
alan.lugiai@softphone.it
+39 3202994037
Xperience19 | Sponsor | Bronze
Speech Morphing, Inc.
speechmorphing.com
Empowering Self-Service, Improving Personalization, and Advancing Conversational CX – Speechmorphing’s AI, neural network, and prosodic modeling-based speech synthesis technology enables the most natural conversational dialogues between human and computer. Our custom “branded”, contextual, and fully customizable voices support your desired personas and communication styles of digital agents.
With seamless integrations with Genesys products and industry leading ASR/NLU/Dialogue Management solutions, Speechmorphing is transforming CX and taking conversational customer care to the next level.
Key Solutions
- Analytics
- Artificial Intelligence
- Cloud
- Collaboration
- Digital
- Inbound Voice
- Omnichannel Desktop
- Open Platform
- Outbound
- Predictive Engagement
- Self-Service Automation
Customer Experience Platform
- PureCloud
- PureConnect
- PureEngage
Shing Pan
VP Business Development
shing@speechmorphing.com
(650) 743-3813
Xperience19 | Sponsor | Bronze
Survey Dynamix
www.surveydynamix.com
Survey Dynamix is the preferred full featured survey solution for Genesys PureCloud worldwide. After every PureCloud conversation, customers can be surveyed via Email, Voice, Web or SMS. Feedback can automatically trigger notifications in PureCloud, schedule outbound calls or update CRM records to ensure important customer feedback is quickly actioned. Come and see us at Xperience19 to discuss the novel ways in which our customers are creating outstanding customer experiences with Survey Dynamix.
Key Solutions
- Analytics
- Cloud
Customer Experience Platform
- PureCloud
- PureConnect
- PureEngage
Alasdair Boyd
Director
info@surveydynamix.com
+61 404873642
Xperience19 | Sponsor | Bronze
CardEasy from Syntec
www.cardeasy.com
Syntec’s patented CardEasy ‘keypad payment by phone’ system won Genesys ‘Best Security Solution’ at Call & Contact Center Expo 2018. Integrated seamlessly with Genesys PureCloud/Connect/Engage, customers enter payment card numbers using their phone’s touchtone keypad (‘DTMF masking’), in conversation with the agent or via self-service IVR. This data is no longer seen or heard by agents or call recordings, so this de-scopes contact centers & recordings from PCI DSS, reducing AHT and improving CX and trust.
Key Solutions
- Cloud
- Inbound Voice
- Omnichannel Desktop
- Outbound
- Self-Service Automation
Customer Experience Platform
- PureCloud
- PureConnect
- PureEngage
Danny Cresswell
Head of Global Sales
sales@cardeasy.com
(US) +1 303 500 0492
Xperience19 | Sponsor | AppFoundry
AdvaTel
www.advatel.com/headsets
Omni-Intelligence provides the platform enabling managers, supervisors and agents to see a complete picture for Contact Centers real-time operational data. With passive and active quality monitoring of all aspects of the involved technology including historical data and predictive analytics which is made available at a glance while pro-actively alerting key managers when critical situation arises. Omni Authentication overcomes the callers frustration remembering PIN numbers or passwords by using the customers voiceprint to verify their identity simply and securely.
Key Solutions
- Analytics
- Cloud
- Inbound Voice
- Omnichannel Desktop
- Outbound
- Workforce Engagement
- Workforce Management
Customer Experience Platform
- PureCloud
- PureConnect
Phillip Wong
Director of Business Development
phillipw@advatel.com.au
+61412561857
Xperience19 | Sponsor | AppFoundry
Brightmetrics
brightmetrics.com
Brightmetrics is an analytics and data visualization service available for the PureCloud platform that allows you to navigate from the high-level trends down to the details within discrete interactions. More powerful that just “another reporting” tool, Brightmetrics delivers customer intelligence that directly drives the success of your contact center. We help you become empowered with the breadth of data to make informed business decisions to deliver optimal customer experience & create better operational processes.
Key Solutions
- Cloud
- Workforce Engagement
- Workload Management
- Analytics
Customer Experience Platform
- PureCloud
Brightmetrics Information
info@brightmetrics.com
+1 707-238-4455
Xperience19 | Sponsor | AppFoundry
Contact Center Compliance
www.dnc.com
Contact Center Compliance provides a trusted suite of cloud-based TCPA compliance solutions including real-time re-assigned phone number and TCPA litigator scrubbing. We help protect clients running Genesys PureCloud, PureConnect, and PureEngage from devastating fines and brand damage in an increasingly dynamic and complex regulatory environment. Seamless and native integration on the AppFoundry.
Key Solutions
- Analytics
- Cloud
- Outbound
Customer Experience Platform
- PureCloud
- PureConnect
- PureEngage
Ryan Thurman
Director of Sales and Marketing
ryan@dnc.com
(707) 480-5920
Xperience19 | Sponsor | AppFoundry
CX Index
cxindex.com
Robust Voice of the Customer Solution FULLY INTEGRATED with Pure Engage, PureEngage cloud and PureCloud is en route!!
A WORLD CLASS FEEDBACK SOLUTION THAT NEEDS TO BE SEEN
Key Solutions
- Artificial Intelligence
- Cloud
- Collaboration
- Digital
- Inbound Voice
- Omnichannel Desktop
- Outbound
Customer Experience Platform
- PureCloud
- PureConnect
- PureEngage
David Heneghan
CEO
david@cxindex.com
+35 3861717022
Xperience19 | Sponsor | AppFoundry
GM Voices
www.gmvoices.com
GM Voices is the global leader in professionally-recorded voice prompts and Voice Branding solutions for automated customer care technologies. Offering professional voice actors in over 100 languages and dialects with in-country translation and localization, GM Voices helps service-oriented companies establish a professional, natural-sounding Voice Brand that improves the customer experience anywhere in the world.
Be sure to ask us about our in-queue streaming music and messaging platform!
Winnie Hughes
Business Development Manager
winnie@gmvoices.com
Xperience19 | Sponsor | AppFoundry
Komyunity
komyunity.com
MOBILIZE YOUR WORKFORCE
Provide your workforce with all the great functionalities of your Genesys Workforce Management Solution, on a mobile app for agents! Today’s workforce is increasingly mobile and employees expect tools that meet their on-the-go, hyperconnected lifestyle. Imagine if your agents could use their mobile device to trade shifts, request time off or report late or sick without the need to exchange emails or phone calls with their supervisors.
Komyunity can help you to bring greater efficiency and employee satisfaction to the workplace.
Key Solutions
- Analytics
- Cloud
- Workforce Engagement
Customer Experience Platform
- PureEngage
Jade Soto Scandolera
Global Business Unit Manager
info@komyunity.com
+31 634072378
Xperience19 | Sponsor | AppFoundry
Observe.AI
www.observe.ai
Observe.AI leverages AI to provide voice of customer insights to call center leaders. It also enables seamless Quality and compliance monitoring as well as agent coaching.
With its SpeechNLP technology, Observe.AI transcribes all customer calls of a call center and derives rich signals from the tonality of the speakers, thus providing actionable intelligence to managers and agents.
Key Solutions
- Analytics
- Artificial Intelligence
- Cloud
- Digital
- Inbound Voice
- Outbound
- Predictive Engagement
- Self-Service Automation
Pete Lee
Head – Partnerships and strategic alliances
sales@observe.ai
(847) 302-5123
Xperience19 | Sponsor | AppFoundry
VideoEngager, Inc.
www.videoengager.com
SmartVideo by VideoEngager is the ultimate browser based live video chat software. It’s integrated with PureEngage, PureCloud, SaleForce and provides detailed reporting, recording, video forwarding, mobile SDK. Customers in Banking, Telehealth, Technical Support, Insurance, Omnichannel, Retail, Consulting segments expect modern, effective and empathetic interactions with the agents. SmartVideo provides the solution without any installation on the customer site by supporting Chrome, Safari, FireFox, Opera, MS Edge including mobile Chrome and mobile Safari.
Key Solutions
- Cloud
- Collaboration
- Digital
- Inbound Voice
- Omnichannel Desktop
- Open Platform
- Outbound
- Self-Service Automation
- Workforce Engagement
Customer Experience Platform
- PureCloud
- PureEngage
Val Babajov
Founder, President & Chairman
contact@videoengager.com
(818) 388-4374
Xperience19 | Sponsor | AppFoundry
Snapshotz
www.cxsnapshotz.com
Now platform-agnostic and available through the Genesys AppFoundry, Snapshotz leads the traditional and digital CX audit and benchmarking app market. Delivering a clear picture of where your CX delivery fits in the world, Snapshotz maps your answer against globally available standards (ISO 18295 and beyond) and feeds from research agencies, vendors, industry consultants and current practices from over 2500 customers. The result: a custom-made solution to elevate your CX to the next level.
Key Solutions
- Analytics
- Artificial Intelligence
- Cloud
- Collaboration
- Digital
- Inbound Voice
- Omnichannel Desktop
- Open Platform
- Outbound
- Predictive Engagement
- Self-Service Automation
- Workforce Engagement
- Workforce Management
Customer Experience Platform
- PureCloud
- PureConnect
- PureEngage
Deepak Selvaratnam
Co-founder and Developer
deepak@cxsnapshotz.com
+64 274 546 460
Xperience19 | Sponsor | AppFoundry
Starfish Associates
starfishassociates.com
Starfish is a leading software company providing communication management solutions for multi-vendor UC and contact center platforms for on-premise, cloud-based and hybrid environments. We provide solutions for automation, self-service and monitoring of contact center platforms including Genesys, Avaya and Cisco. Starfish automation solutions enable Genesys customers to automate Day 2 management of agents by integrating with IT business applications including Active Directory ServiceNow, PeopleSoft and Workday. Our solutions also streamline and automate migrations from legacy platforms.
Key Solutions
- Collaboration
- Self-Service Automation
Customer Experience Platform
- PureCloud
- PureEngage
Michael Stahl
VP of Sales
(908) 243-2906
Xperience19 | Sponsor | AppFoundry
Textel
textel.net
Textel is a cloud texting platform designed specifically for contact centers. Textel’s integration into Genesys PureCloud provides multi-directional SMS and MMS (agent inbound/outbound, blast outbound, conversations) to address the growing text demands on contact centers. The result has lead to a reduction in call volumes, tripled agent-efficiency and 0% abandon rates.
Key Solutions
- Artificial Intelligence
- Cloud
- Digital
- Omnichannel Desktop
Customer Experience Platform
- PureCloud
- PureConnect
Sales
sales@textel.net
(844) 483-9835
Xperience19 | Sponsor | AppFoundry
Voci Technologies
www.vocitec.com
Take advantage of the most accurate and most complete speech-to-text transcription engine on the market. Seamlessly integrated with PureCloud, you can send your recorded calls straight to Voci’s engine and expose the full text with punctuation within the V-Spark App. The app offers a dashboard with an overview of calls within a given timeframe, including meta data of calls, as well as the emotional content (scored as positive, negative, improving or worsening).
Key Solutions
- Cloud
- Analytics
- Artificial Intelligence
- Inbound Voice
- Outbound
Customer Experience Platform
- PureCloud
Sal Bianco
Account Executive
Sal.Bianco@vocitec.com
(213) 804-8132
Xperience19 | Sponsor | Networking
Altivon
www.altivon.com
Altivon, a Genesys Gold Partner again for 2019, delivers high value, high impact solutions built exclusively on Genesys platforms. Our success with some of the most complex deployments is based upon our superior ability to design and implement a best-fit solution initially and evolve that solution over the long term for optimal business impact. We are one of very few Genesys partners that has sold, deployed and supports solutions on all Genesys platforms. Sweeten your day by visiting the Altivon-sponsored Smoothie Bar and we can chat about how we can help support your success.
Key Solutions
- Analytics
- Artificial Intelligence
- Cloud
- Collaboration
- Digital
- Inbound Voice
- Omnichannel Desktop
- Open Platform
- Outbound
- Predictive Engagement
- Self-Service Automation
- Workforce Engagement
- Workload Management
Customer Experience Platform
- PureCloud
- PureConnect
- PureEngage
Frank Tersigni
Chief Customer Officer
frank.tersigni@altivon.com
(416) 402-3054
Copyright © 2026 Genesys. All rights reserved. Terms of Use | Privacy Policy | Email Subscription | Photo Policy
Stay Connected: #Xpr19