CX17: THE BEST OF G-FORCE & INTERACTIONS IN ONE EVENT

We covered a lot of ground in Brussels! Here are the highlights:

Say hello to Kate! Our Genesys A.I. persona representing the intersection of automation and blended A.I.

Gerd Leonhard, esteemed futurist and our 2017 keynote. Get his presentation here.

We announced G‑NINE, the next evolution of the Genesys Customer Experience Platform

Congratulations to our 2017 Customer Innovation Award winners Lenovo, Cleartrip and Bouygues Telecom

Anana, PCIPal and Vidyo + Dimension Data battled for Demo of the Year with Anana taking top honors!

We recognized NSPCC as our 2017 Giveback Award winner for the amazing work they do on behalf of children. See what our 2016 winner did in Paraguay.

Got some training done at Education Day! Get your presentations here

Last but not least we rolled out a whole new look for Genesys.

 

Customer Speakers

Hoong Neoh

Hoong Neoh

BC Liberal Party

Leon NM van Adrichem

Leon NM van Adrichem

Conduent

Dirk Vater

Dirk Vater

Bain & Company

Josh Linker

Gerd Leonard

Futurist and Author

Guest Keynote, Gerd Leonhard - Futurist

Topics

Omnichannel

Predictive
Analytics

Virtual
Reality

Cloud

Data
Centralization

State of 
the Industry

Customized
Experiences

Workforce
Optimization

Forecasting
Trends

Engagement

Design

Journeys

Watch the Video