St. Regis Deer Valley, Park City, UT

Thank you for registering for the Genesys Leadership Summit November 7 – 10, 2022, at the St. Regis Deer Valley, Park City, UT. We look forward to seeing you there! Please reach out to genesysevents@genesys.com with any questions.

Due to the exclusive nature of this event, this invitation is being extended to you personally. Completing this form does not guarantee your event acceptance. This invitation is non-transferable without approval from Genesys.

Accelerate your CX innovation strategy for 2023

Customer Experience business leaders face daunting new challenges when it comes to providing a full, omnichannel, end-to-end customer journey. The Genesys Leadership Summit is designed to advance your knowledge in the latest industry trends and innovations while exploring how the current economy and cultural shifts will impact CX in the future. Join this exclusive community of CX leaders November 7-10 to fast track your CX digital transformation journey.

Putting customers, and employees, at the center of CX orchestration is a critical component to better managing the end-to-end customer journey and the overall the success of your business. But this isn’t the only one that matters.

The Genesys Leadership Summit is the event where you will learn the latest industry trends and innovations from leading analysts and thought leaders while exploring how the current economy and cultural shifts will impact CX in the future.

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The summit provides the chance to engage with peers who have recently undergone changes to their CX orchestration, and have open, frank conversations about ‘lessons learned’ and what they would do differently if they were doing it again. You will also participate in peer to peer think tank sessions on topics important to you and your CX journey to drive a better customer experience for your business.

We’ve structured the event to maximize your ability to:

Fastrack your CX digital transformation journey and get a head start on your strategy going into the new year

Expand your CX network with new peer, analyst and influencer relationships, plus get face time with Tony Bates and the Genesys executive leadership team

Learn the latest trends and innovations direct from leading analysts, influencers and other industry experts

Take part in peer discussions on topics important to you and your organization’s CX journey. Have open, frank conversations about ‘lessons learned” from those who have ”been there, done that”

Have a little bit of fun. We’ve got a number of ‘off the clock’ activities planned to help you connect with your peers in a recreational setting in beautiful Deer Valley, Utah


We are hard at work creating a meaningful, discussion-based agenda full of value for you. Explore the timeline below and check back soon for full session details. Agenda is subject to change.

Monday, 07 November 2022

06:00 pm – 07:00 pm

Welcome Reception

07:00 pm – 09:00 pm


Tuesday, 08 November 2022

08:00 am – 09:00 am


09:00 am – 09:30 am

Welcome & Introductions

09:30 am – 10:15 am

Experience Orchestration

10:15 am – 10:45 am

Journey Management

10:45 am – 11:15 am

Customer Story

Featuring Mark Tonnesen, Chief Information Officer at Achieve

11:15 am – 11:30 am

Overages & Discussion

11:30 am – 12:30 pm


12:30 pm – 01:15 pm

Customer Story

Featuring Josh Haddock, Director, Contact Center Technology at Herbalife and Flemming Kongsberg, Director, Horizontal Business Applications ISVs at AWS

01:15 pm – 02:00 pm

Genesys: A Future Proof Partnership

02:00 pm – 02:45 pm

Genesys Vision, Questions & Answers with Tony Bates

02:45 pm – 03:15 pm

Discussion and Wrap Up

03:15 pm – 03:30 pm


03:30 pm – 04:30 pm

Customer Panel

Featuring Nicole Thompson, VP, Care Center at Coca-Cola, Thom Kokhuis, Head of Conversational Banking, CRM & DQ, Senior VP at Rabobank, Willam Lewis, Sr. Director, Contact Center & Telephony Operations at AdaptHealth, and Pankaj Kamat, Director, Product at Uber

04:30 pm – 06:00 pm


06:00 pm – 07:00 pm

Welcome Reception

07:00 pm

Dinner at RIME Wine Vault

Wednesday, 09 November 2022

08:00 am – 09:00 am


09:00 am – 09:05 am


09:05 am – 09:10 am

Welcome – Day Two

09:10 am – 10:00 am

Analyst & Influencer Panel

10:00 am – 10:10 am


10:10 am – 11:05 am

Small Group Roundtable Breakouts

11:05 am – 11:15 am


11:15 am – 12:00 pm

Customer & Analysts/Influencer Panel

12:00 pm – 01:00 pm


01:00 pm – 01:30 pm


01:30 pm

Depart for Experiential Activity (Optional)

02:15 pm – 06:00 pm

Offsite Activity (Optional)

06:00 pm – 08:00 pm

Dinner (Optional)

Thursday, 10 November 2022

08:00 am – 09:00 am

Breakfast (Optional)

09:00 am


PLEASE NOTE: We understand your time is valuable. If you need to leave the event early, we’ve structured the schedule so that the offsite activities and dinner on Wednesday afternoon and evening are optional. If you are able to join us however, we promise you’ll get tremendous value out of this unstructured time with your peers.

Peter graf circle
Peter Graf

Chief Strategy Officer, Genesys

Brian s bio pic
Brian Swartz

Chief Financial Officer, Genesys

ML Maco

EVP, Global Sales & Field Operations, Genesys

Elcenora martinez@2x
Elcenora Martinez

Global Vice President, Digital, AI & Cloud Product Marketing, Genesys

Sheila McGee-Smith

President & Principal Analyst,  McGee-Smith Analytics

Merijn te Booij
Merijn te Booij

GM, Workforce Engagement Management, Genesys

Leslie Paterson

VP, Global Customer Advocacy & Engagement, Genesys

Ron Rubbico
Ron Rubbico

General Manager, Pointillist

Mark Tonnesen
Mark Tonnesen

Chief Information Officer, Freedom Financial

Flemming Kongsberg
Flemming Kongsberg

Director, Horizontal Business Application ISVs, AWS

Nicole Thomas
Nicole Thomas

VP, Customer Care Center, Coca-Cola Bottlers’ Sales and Service

Joshua Haddock

Director, Contact Center Technology, Herbalife

Pankaj Kamat

Director, Product, Uber

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Rebecca Wettemann

CEO and Principal, Valoir

Lori Bocklund

President, Strategic Contact

Thom Kokhuis

Head of Conversational Banking, CRM & DQ, Senior VP, Rabobank

Will Lewis
William Lewis

Sr. Director, Contact Center & Telephony Operations, AdaptHealth

Frequently asked questions

Are all expenses paid for?

All expenses are covered apart from airfare and any personal incidentals. This includes transportation between the Salt Lake City airport and Deer Valley, accommodations, meals, and offsite activities.

How and when should I book my flight?

You may book your flight as soon as your registration is confirmed. Our events team will reach out to you with additional agenda details to give you a better idea of when to fly in and out.

What are the offsite activities?

You will have an opportunity to choose from a list of offsite activities shortly after registration. These will include a variety of leisure group activities taking place off of the property. Think fly fishing and glass blowing for inspiration.

What happens after I register?

Soon after registration, you will receive a confirmation email from our events team. That will be followed by a form where you can provide travel details and dietary restrictions as well as select your group discussion topics and offsite activity.

What if I have additional questions?

Please email genesysevents@genesys.com with any questions and a member of the team will get back to you.

St. Regis Deer Valley Resort

The Genesys Leadership Summit will take place at the world-renowned St. Regis Deer Valley. This AAA Five Diamond mountainside retreat has access to a world of year-round outdoor sports in the vibrant town of Park City.

Amenities also include the 14,000 square-foot Remède Spa, a 3,000 square-foot fitness facility overlooking a year-round, outdoor, bi-level pool flanked with hot tubs with serene mountain views. The St. Regis signature butler service and twice daily housekeeping service provides guests with a blend of comfort and convenience.

With its modern, mountain-lodge architecture, breathtaking views, unparalleled service and distinctive gourmet cuisine, The St. Regis Deer Valley delivers uncompromising luxury and serves as one of Park City’s premier destination resorts.

Genesys will book all accommodations on your behalf.

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