Thank you for registering for the Genesys Leadership Summit November 7 – 10, 2022, at the St. Regis Deer Valley, Park City, UT. We look forward to seeing you there! Please reach out to genesysevents@genesys.com with any questions.
11/07–10/2022
Thank you for registering for the Genesys Leadership Summit November 7 – 10, 2022, at the St. Regis Deer Valley, Park City, UT. We look forward to seeing you there! Please reach out to genesysevents@genesys.com with any questions.
Due to the exclusive nature of this event, this invitation is being extended to you personally. Completing this form does not guarantee your event acceptance. This invitation is non-transferable without approval from Genesys.
Customer Experience business leaders face daunting new challenges when it comes to providing a full, omnichannel, end-to-end customer journey. The Genesys Leadership Summit is designed to advance your knowledge in the latest industry trends and innovations while exploring how the current economy and cultural shifts will impact CX in the future. Join this exclusive community of CX leaders November 7-10 to fast track your CX digital transformation journey.
Putting customers, and employees, at the center of CX orchestration is a critical component to better managing the end-to-end customer journey and the overall the success of your business. But this isn’t the only one that matters.
The Genesys Leadership Summit is the event where you will learn the latest industry trends and innovations from leading analysts and thought leaders while exploring how the current economy and cultural shifts will impact CX in the future.
The summit provides the chance to engage with peers who have recently undergone changes to their CX orchestration, and have open, frank conversations about ‘lessons learned’ and what they would do differently if they were doing it again. You will also participate in peer to peer think tank sessions on topics important to you and your CX journey to drive a better customer experience for your business.
Fastrack your CX digital transformation journey and get a head start on your strategy going into the new year
Expand your CX network with new peer, analyst and influencer relationships, plus get face time with Tony Bates and the Genesys executive leadership team
Learn the latest trends and innovations direct from leading analysts, influencers and other industry experts
Take part in peer discussions on topics important to you and your organization’s CX journey. Have open, frank conversations about ‘lessons learned” from those who have ”been there, done that”
Have a little bit of fun. We’ve got a number of ‘off the clock’ activities planned to help you connect with your peers in a recreational setting in beautiful Deer Valley, Utah
We are hard at work creating a meaningful, discussion-based agenda full of value for you. Explore the timeline below and check back soon for full session details. Agenda is subject to change.
06:00 pm – 07:00 pm
Welcome Reception
07:00 pm – 09:00 pm
Dinner
08:00 am – 09:00 am
Breakfast
09:00 am – 09:30 am
Welcome & Introductions
09:30 am – 10:15 am
Experience Orchestration
10:15 am – 10:45 am
Journey Management
10:45 am – 11:15 am
Customer Story
Featuring Mark Tonnesen, Chief Information Officer at Achieve
11:15 am – 11:30 am
Overages & Discussion
11:30 am – 12:30 pm
Lunch
12:30 pm – 01:15 pm
Customer Story
Featuring Josh Haddock, Director, Contact Center Technology at Herbalife and Flemming Kongsberg, Director, Horizontal Business Applications ISVs at AWS
01:15 pm – 02:00 pm
Genesys: A Future Proof Partnership
02:00 pm – 02:45 pm
Genesys Vision, Questions & Answers with Tony Bates
02:45 pm – 03:15 pm
Discussion and Wrap Up
03:15 pm – 03:30 pm
Break
03:30 pm – 04:30 pm
Customer Panel
Featuring Nicole Thompson, VP, Care Center at Coca-Cola, Thom Kokhuis, Head of Conversational Banking, CRM & DQ, Senior VP at Rabobank, Willam Lewis, Sr. Director, Contact Center & Telephony Operations at AdaptHealth, and Pankaj Kamat, Director, Product at Uber
04:30 pm – 06:00 pm
Break
06:00 pm – 07:00 pm
Welcome Reception
07:00 pm
Dinner at RIME Wine Vault
08:00 am – 09:00 am
Breakfast
09:00 am – 09:05 am
Introductions
09:05 am – 09:10 am
Welcome – Day Two
09:10 am – 10:00 am
Analyst & Influencer Panel
10:00 am – 10:10 am
Break
10:10 am – 11:05 am
Small Group Roundtable Breakouts
11:05 am – 11:15 am
Break
11:15 am – 12:00 pm
Customer & Analysts/Influencer Panel
12:00 pm – 01:00 pm
Lunch
01:00 pm – 01:30 pm
Break
01:30 pm
Depart for Experiential Activity (Optional)
02:15 pm – 06:00 pm
Offsite Activity (Optional)
06:00 pm – 08:00 pm
Dinner (Optional)
08:00 am – 09:00 am
Breakfast (Optional)
09:00 am
Departures
PLEASE NOTE: We understand your time is valuable. If you need to leave the event early, we’ve structured the schedule so that the offsite activities and dinner on Wednesday afternoon and evening are optional. If you are able to join us however, we promise you’ll get tremendous value out of this unstructured time with your peers.
Chief Strategy Officer, Genesys
Chief Financial Officer, Genesys
EVP, Global Sales & Field Operations, Genesys
Global Vice President, Digital, AI & Cloud Product Marketing, Genesys
President & Principal Analyst, McGee-Smith Analytics
GM, Workforce Engagement Management, Genesys
VP, Global Customer Advocacy & Engagement, Genesys
General Manager, Pointillist
Chief Information Officer, Freedom Financial
Director, Horizontal Business Application ISVs, AWS
VP, Customer Care Center, Coca-Cola Bottlers’ Sales and Service
Director, Contact Center Technology, Herbalife
Director, Product, Uber
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CEO and Principal, Valoir
President, Strategic Contact
Head of Conversational Banking, CRM & DQ, Senior VP, Rabobank
Sr. Director, Contact Center & Telephony Operations, AdaptHealth
All expenses are covered apart from airfare and any personal incidentals. This includes transportation between the Salt Lake City airport and Deer Valley, accommodations, meals, and offsite activities.
You may book your flight as soon as your registration is confirmed. Our events team will reach out to you with additional agenda details to give you a better idea of when to fly in and out.
You will have an opportunity to choose from a list of offsite activities shortly after registration. These will include a variety of leisure group activities taking place off of the property. Think fly fishing and glass blowing for inspiration.
Soon after registration, you will receive a confirmation email from our events team. That will be followed by a form where you can provide travel details and dietary restrictions as well as select your group discussion topics and offsite activity.
Please email genesysevents@genesys.com with any questions and a member of the team will get back to you.
The Genesys Leadership Summit will take place at the world-renowned St. Regis Deer Valley. This AAA Five Diamond mountainside retreat has access to a world of year-round outdoor sports in the vibrant town of Park City.
Amenities also include the 14,000 square-foot Remède Spa, a 3,000 square-foot fitness facility overlooking a year-round, outdoor, bi-level pool flanked with hot tubs with serene mountain views. The St. Regis signature butler service and twice daily housekeeping service provides guests with a blend of comfort and convenience.
With its modern, mountain-lodge architecture, breathtaking views, unparalleled service and distinctive gourmet cuisine, The St. Regis Deer Valley delivers uncompromising luxury and serves as one of Park City’s premier destination resorts.
Genesys will book all accommodations on your behalf.
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.
