10/12–14/2022
Join Genesys at Customer Contact Week (CCW) to gain access to the in-depth, objective insights your organization needs to move forward this October 12 - 14, 2022 in Nashville!
Grand Hyatt
Grand Hyatt Nashville, 1000 Broadway, Nashville, TN, USA
Get directions
Visit the Genesys Booth | Attend the Genesys interactive workshop | Interact with the CCW Community
Customers interact with brands across a spectrum of channels, and the companies that understand this are equipping themselves to deliver consistent and personalized experiences across all channels and customer interactions. Genesys experience orchestration lives at the intersection of human empathy, people-centric innovation and business viability. Your customers expect self-service digital channels and frictionless support while your employees value insights and context into customer issues combined with real-time knowledge to help accelerate successful resolution. Genesys delivers all this and more with a set of AI-infused, scalable and resilient platforms, that allow you to put a brain around your business and a heart around your customers.
Automate and personalize experiences at scale, with a single solution that unified your customer and agent experiences across phone, email, chat, text, and social channels. So, your customers and employees get what they need the first time, every time.
Deliver exceptional experiences and solve problems faster with a Genesys solution.
Build a company culture employees love. Delivering exceptional experiences doesn’t stop with the customer — today’s employees expect them, too. Workforce engagement management (WEM) makes it easy to create great employee experiences. WEM focuses on the human side of your contact center to improve employee engagement. And it simplifies operations while increasing efficiency.
Measure, monitor and orchestrate customer journeys with the Pointillist Customer Journey Management Platform™ to optimize CX and improve digital containment, contact center performance and more.
03:30 pm – 05:00 pm
Contact Centers: Make it better, together
What can you do today to improve your contact center for tomorrow and beyond? Contact center leaders are always looking for new ways to enable current technologies while learning what will support their strategy and growth for the future. In this collaborative workshop, you will learn techniques on how to strategize and create both incremental and exponential value for your customers. Join us, and your peers, to:
While you’re in the exhibit hall, stop by and watch a live demo of the Genesys platform in action. Also, take a spin on our prize wheel for a chance to win some great prizes!
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.
