Become part of the next wave of CX-evolution.
Enjoy a science-meets-practice keynote on CX trends and the tangible business value of cloud-based customer experience. Join us for an exclusive deep dive into why leading organizations like Swisscom and Nespresso choose Genesys Cloud — and how it transforms Customer Experience into a strategic and brand differentiating asset.
What to expect
- Sneak preview of the upcoming CEX Trend Radar by Professor Nils Hafner, with a sharp, forward-looking view on CX & AI.
- Business Update: Where does Genesys Cloud stand today in the Alps region, two years after the launch in Switzerland?
- Innovation Highlights: Explore the latest Genesys Cloud innovations and see how intelligent orchestration, routing and AI-driven engagement accelerate your CX and EX execution.
- But most and foremost – Customer Voices: Real Stories from two CX benchmark- and innovation leaders Swisscom and Nespresso:
- The journey: Why they changed, how they did it, and what sparked the transformation
- The challenges they met — and what they would do differently now
- The results: Adoption, user feedback, KPIs — what really moved the needle
- What lies ahead: The next steps in their continued CX and AI transformation
Why you should attend
- Gain strategic insights on running CX as a competitive differentiator
- Understand how Cloud + AI + orchestration are essential to drive loyalty through scalable personalization as well as to reduce costs by driving cost-efficient operations
- Hear authentic customer stories — no marketing fluff, learn first-hand about real transformation journeys
- Network with peers who shape CX in complex organizations
Don’t miss this opportunity to see how CX in the cloud becomes not just a service, but a core asset.
Ready to transform? Secure your spot now!
