Genesys | Interactive Intelligence Customers
Genesys Named a Leader in the Ovum Decision Matrix:
Selecting a Multichannel Cloud Contact Centre Solution, 2017-18
Sam is your customer
- She’s asked for help on your website.
- She called customer support.
- Now she’s reaching out on Twitter.
Sam just wants one thing fixed. Why does it take three agents to support her?
Customer service can be complex.The tools you use shouldn't be.
Connect with customers across channels to understand the context and manage the conversation efficiently.
It's easy to join the conversation.
Whether it's an inbound call, an outbound reminder, or self-service using a speech-enabled automated system,
PureCloud makes it easy to get to the right person and the right information.
Enjoy real-time conversations without the phone call.
Web chat is a great way to provide sales support and customer service.
And you can skills-based route every chat based on the webpage the customer is on.
Make a personal connection with your customers.
Whether you're trouble-shooting a service issue, planning for retirement, or consulting about a patient's care,
video makes the interaction more personal and impactful.
PureCloud integrates with all of these apps
Get started with PureCloud
PureCloud gives us continuous delivery of new functionality so we can keep pace with customer demand - and on flexible, month-to-month subscription terms. - Ian Roberts, Operations Leader, Quicken Inc.
With PureCloud, our phones arrived Monday and we were live on Friday. We deployed in exactly one week. - Jeremy Powell, CTO, AdTech Global
With PureCloud, we have continuous visibility into our contact centre’s performance at a glance. - Bill Lowry, Corporate Controller, Tynan Equipment