Together, Genesys and AWS help government agencies provide secure solutions

FedRAMP Authorized solution

Support moments that matter with empathetic customer experiences

Customers rely on government agencies to provide key services. This is especially true for important moments like the birth of a child, retirement, applying for a small business loan, requesting natural disaster relief and more. Together, Genesys and Amazon Web Services (AWS) help government agencies provide secure, end-to-end solutions that deliver empathy across each customer touchpoint at scale.

Impact your mission

Meet your customers where they are. Deliver the best answer and support for every touchpoint. Leverage generative AI capabilities that are tightly integrated from AWS to Genesys Cloud® and Genesys Workforce Engagement Management.

Maximize your budget

Understand the customer journey to improve engagement and ROI. Prioritize digital engagement initiatives to maximize customer experience (CX) mission success and impact. Get the insights you need to make strategic decisions with analytics and reporting on your chosen Genesys product.

Securely deliver results

Safely evolve your contact center to the cloud without disrupting services. Genesys is a global market leader delivering secure and compliant solutions. The Genesys Cloud platform, powered by AWS, is a FedRAMP Authorized solution with over 4,000 joint customers.

Leading public sector organizations trust Genesys and AWS

Missing a contact because service platforms are down is simply not an option. So, knowing our Genesys solution had built-in redundancy with Amazon Web Services was very reassuring. We get automatic failover without carrying the cost of running our own DR infrastructure. AWS was absolutely a factor in selecting Genesys Cloud.

— Marty Hand, VP of Technology, The Hotline

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Having prepared with the Genesys Cloud platform to see call volume triple, the National Engagement Center is now prepared to handle the release of the entire suite of Emergency Cardiac Care products at one time. Ruby, a home-grown Amazon Lex voicebot, will also assist by answering FAQs …. and will put emergency cardiac care products in the hands of customers sooner, while reducing time to revenue for AHA.

— Chip Sugrue, VP Customer Strategies, American Heart Association

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Deliver empathetic support across every interaction

Drive extraordinary customer experiences

Customer experience is critical to increasing trust in government. Learn how to leverage Genesys and AWS solutions to personalize customer engagement, reach underserved populations with AI and elevate trust in government through customer success.

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Together, Genesys and AWS help government agencies provide secure solutions

Support moments that matter with empathetic customer experiences

Impact your mission

Maximize your budget

Securely deliver results

Leading public sector organizations trust Genesys and AWS

Deliver empathetic support across every interaction

Genesys & AWS - State of Alaska streamlines Public Assistance for citizens

Genesys & AWS - Digital government and the power of modernizing the citizen experience

Delivering Government Services with Empathy

Genesys & AWS - Somerset Council: Creating a single digital front door

Thank you for your interest in Genesys and AWS