Inbound IVR Resources
Enable Great Customer Experience with Genesys Self-Service
Genesys Inbound IVR Solution
Nothing is worse for a brand than an inconsistent customer experience, and yet nothing sets a brand apart than one that consistently delivers a delightful customer experience. Your IVR is a critical component of the overall customer experience with your company – so let’s start there.
With the Genesys Inbound IVR solution, you can:
- Put your business users in control of your IVR
- Design and build sophisticated, speech-enabled IVR flows
- Leverage your CRM to personalize the customer experience
- Analyze call interaction to drive continuous improvement
- Seamlessly integrate with Genesys Premier Virtual Contact Center
Genesys Cloud IVR can deliver a personalized customer interaction by integrating pre-built CRM connectors for Salesforce.com, Zendesk, Microsoft Dynamics, Oracle Rightnow or any cloud-accessible database.
Running on the Genesys Voice Platform (GVP), you can take advantage of a best in class enterprise voice platform with an easy to use, point and click interface.
The most common IVR applications Genesys implements include:
- Prepaid Debit Card administration
- Account balance and administration
- Order line & order status
- Automated ticket/case creation
Cloud IVR Features
- Web-based IVR development tool and platform
- Multilingual speech recognition and text-to-speech
- On-demand global phone number provisioning
- Call recording
- Voice biometrics
- SMS confirmations
- Embedded BI Analytics platform
- Location-based services
- Natural language processing
- Name and address capture
- Real-Time transcription
The Genesys Inbound IVR Advantage:
The flexible cloud-based Genesys CX Platformenables fast setup with templates and pre-built applications allowing inbound IVR conversational flows, or applications, to be built and deployed in minutes and complex IVRs to be stood up in days.
Award-winning, on-demand CX Builder is the unique Genesys point-and-click tool that makes building, deploying, and managing inbound IVR applications fast and easy.
Actionable data from CX Analytics provides deep insight into your IVR application’s customer interactions to drive strategic business decisions for iterative improvements to your IVR applications.
- Secure & Reliable
Genesys Cloud self-service solutions are PCI level 1 compliant, HIPAA compliant and SSAE 16 audited with multiple geographically dispersed data centers and a 99.999% uptime SLA.
For more information on Genesys Inbound IVR, download the Inbound IVR datasheet.