SAN FRANCISCO – August 17, 2016 – Genesys (, the market leader in omnichannel customer experience and contact center solutions, is hosting a live webinar on August 31 that examines the latest research on moving contact centers to the cloud.

Joining the 60-minute discussion is a guest speaker, the distinguished expert Art Schoeller of Forrester Research. As lead author of the July 2016 Forrester report “Increase Customer Service Agility With Cloud Contact Centers,” he will share insights on the latest forecasts and key drivers associated with moving to a cloud contact center.

What: Webinar: Is it Time to Move Your Contact Center to the Cloud?

The maturity of cloud platforms gives organizations new confidence in moving mission-critical systems to the cloud to gain agility, scale, and realize cost-benefits in the process. This webinar will discuss how your company can determine if the time is right to achieve these benefits, and what steps are necessary to begin your contact center’s inevitable move to the cloud.

When: 10:00 am PT / 1:00 pm ET on Wednesday, August 31, 2016

Who: Art Schoeller, Vice President and Principal Analyst, Forrester Research

Ron Stevenson, Senior Manager of Product Marketing, Genesys

Why: If agility is essential to your business survival, now is the time to start the move to the cloud. Learn how a cloud contact center can be the key catalyst to improve customer experience, grow customer loyalty and optimize global operations. Here’s what the session will cover:

  • How do you determine if the time is right to move your contact center to the cloud?
  • How does a cloud contact center drive simplification, innovation and agility?
  • What are the key guidelines to consider when starting the move to cloud?

How: Register now to learn if a cloud contact center is right for your business now.

About Genesys

Genesys, the world’s #1 Customer Experience Platform, empowers companies to create effortless omnichannel customer experiences, journeys, and relationships. For over 25 years, we have put the customer at the center of all we do and passionately believe that great customer engagement drives great business outcomes. Genesys is trusted by over 4,700 customers in 120 countries to orchestrate over 25 billion contact center interactions per year in the cloud and on-premises. For more information, visit

Connect with Genesys via Twitter, Facebook, YouTube, LinkedIn, and the Genesys blog.

Media Contacts

Chris Nguyen
[email protected]

Lisa Hawes or Sarah Koniniec
Sterling Communications
[email protected]