Segre Recognized for Innovation, Leadership, and Growing Genesys into the Largest Private Software Company in Silicon Valley

DALY CITY, CA — May 13, 2014 — Genesys (, a leading provider of customer experience and contact center solutions, today announced that Genesys President and CEO, Paul Segre, has been named a finalist for Ernst & Young’s Entrepreneur of the Year Award in Northern California.

The Ernst & Young Entrepreneur of the Year(™) 2014 awards program recognizes entrepreneurs who demonstrate excellence and extraordinary success in such areas as innovation, financial performance and personal commitment to their businesses and communities. These business leaders were selected from more than 100 nominations by a panel of independent judges. Award winners will be announced at a special gala on Tuesday, June 10th at The Fairmont San Jose.

“Since 2012 when we successfully completed a buyout of Genesys, we have implemented an aggressive growth strategy which has yielded record revenue and EBIT growth.  We also have managed to complete eight acquisitions while building the industry’s largest cloud contact center business,” said Paul Segre, CEO of Genesys. “I’m truly honored to be chosen as a finalist and to be in the company of such an outstanding group of entrepreneurs.”

Genesys is the global multi-channel customer experience and contact center solution leader. With over 4,500 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day across the contact center, front and back office. Sixty percent of the Fortune 100 are Genesys customers including: AstraZeneca, Procter & Gamble, Marketo, Ticketmaster, and many more.

About Paul Segre, President and CEO of Genesys

Since becoming President and CEO at Genesys in 2007, Segre he has led the company to consistent yearly double-digit growth, including record revenues of more than $610 million in 2012, followed by over 20% revenue growth in 2013. Segre joined Genesys in 2002 as chief technology officer with responsibility for product management and engineering. In 2004, he became chief operating officer with responsibility for sales, service, and support. From 2002 to 2011, Paul held a variety of executive management roles at Alcatel-Lucent, including president of the Applications Group, which included Genesys. During this time, he led a worldwide team and grew revenues to more than $2.9 billion. Prior to Genesys, Paul held senior positions at DSC, Bell Labs, and AT&T Network Systems in strategy, business development, and operations support systems development. He holds a bachelor's degree in mathematical sciences and a master's degree in operations research from Stanford University.

About EY Entrepreneur Of The Year (™)

EY Entrepreneur Of The Year is the world’s most prestigious business award for entrepreneurs. The unique award makes a difference through the way it encourages entrepreneurial activity among those with potential and recognizes the contribution of people who inspire others with their vision, leadership and achievement. As the first and only truly global award of its kind, Entrepreneur Of The Year celebrates those who are building and leading successful, growing and dynamic businesses, recognizing them through regional, national and global awards programs in more than 145 cities in more than 60 countries.        

About Genesys

Genesys is a leading provider of multi-channel customer experience and contact center solutions. With over 4,500 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day across the contact center, front and back office. Genesys helps customers power optimal customer experiences that deliver consistent, seamless and personalized experiences across all touchpoints, channels and interactions.

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