Deliver Next Generation Customer Experience Today

For over 25 years, Genesys has been delivering exceptional customer engagement solutions that build lasting customer relationships and transformative business results. It’s what we do.

Today, over 5,000 customers of all sizes in more than 100 countries rely on the Genesys Customer Experience Platform to orchestrate over 25 billion interactions per year through the voice and digital channels that matter the most to people in the cloud and on-premise.

The World’s #1 Customer Experience Platform

Award Winning Products and Organization

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Genesys - A History of Innovation

Call Center Era
Contact Center Era
Omnichannel Engagement Era
1995 Call handling moves beyond simple call distribution via ACD to CTI, which provides relevant data to agents along with the call
1999 Interactions begin moving from voice-only to multiple channels as customers want more ways to contact businesses
2001 Self-service evolves from IVRs with push-button functionality to VXML voice applications for more natural interactions
2006 Contact center infrastructure migrates from legacy TDM to SIP for reduced costs, contact center virtualization, and multimedia interactions
2012 Companies seeking to implement more powerful contact centers at a lower cost drive the movement from on-premises to cloud
2016 Customer interactions evolve from many siloed channels into a single, effortless, omnichannel customer journey

An Award Winning Workplace

We’ve been named a Glassdoor Employee Choice winner, a San Francisco Business Times/Silicon Valley Business Journal Top 25 best place to work and one of the SBI 10 Best Companies to Sell for in 2016.

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