Though the power of our cloud customer experience software, organizations can realize Experience as a Service™, our vision for empathetic customer experiences at scale to improve patient engagement. Stop by and learn how we help healthcare systems transform the patient journey with empathetic interactions across every channel.
05/10–13/2022
NAHAM 2022 Annual Conference
San Diego, CA
Embracing the future
The NAHAM 2022 Annual Conference is the event where Patient Access professionals from across the country come together to collaborate, provide advice, share new trends and technology, and embrace the future of patient access together. Attend May 10-13 to gain access to the information and solutions your healthcare needs to advance access for a better patient experience.
Sheraton San Diego Hotel & Marina
1380 Harbor Island Drive, San Diego, CA, USA
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Visit us at booth #304
Agenda
Genesys at NAHAM
Wednesday, 11 May 2022
01:30 pm – 02:00 pm
Can we improve patient access team morale and productivity leveraging technology?
“We have had 50% staff turn-over.” “It takes weeks to train a PSR.” “We spent A LOT of time on things patients could just get on MyChart.” “We waste time waiting for the practice to respond.” Join Tara Mahoney, global healthcare industry director, to learn how contact center as a service can address these concerns leveraging automation, integration with your phones and EHR, tools to improve employee productivity and morale, and analytics to understand how to continuously improve your patients’ and care teams’ access experience.
Thursday, 12 May 2022
01:00 pm – 02:00 pm
[Focus Group] Experience How Call Center Productivity Tools Improve Patient Access
Location: Tidepool 4
Healthcare experiences for a patient can be complex and fragmented. A contact center that connects the dots across the patient journey transforms the experience from complex to seamless.
Join this interactive session, enjoy some refreshments and see how easy it is to:
- Book an appointment or talk to an RN
- Pay a bill
- Request a refill on medication
Want to be part of the experience? Volunteer* to be one of our “patient access representatives” to experience just how quick you can take calls and respond to inquiries.
We look forward to seeing you!
03:00 pm – 04:00 pm
[Focus Group] Experience How Call Center Productivity Tools Improve Patient Access
Location: Tidepool 4
Healthcare experiences for a patient can be complex and fragmented. A contact center that connects the dots across the patient journey transforms the experience from complex to seamless.
Join this interactive session, enjoy some refreshments and see how easy it is to:
- Book an appointment or talk to an RN
- Pay a bill
- Request a refill on medication
Want to be part of the experience? Volunteer* to be one of our “patient access representatives” to experience just how quick you can take calls and respond to inquiries.
We look forward to seeing you!