10/24–27/2022

ICMI CCExpo 2022

Orlando, FL

Gain knowledge to help move your contact center forward

Join Genesys at ICMI CCExpo to learn about digital empowerment and the tools needed to help your contact center agents deliver empathetic customer experiences in a wireless world.

Omni Orlando Resort at Championsgate

Omni Orlando Resort at ChampionsGate, Masters Boulevard, ChampionsGate, FL, USA

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Join us in Orlando!

Register now with unique Genesys code VIPGENESYS to receive $200 off of your conference pass.

Visit Genesys Booth #409 | Listen to Genesys Customers & Experts | Interact with the ICMI Community

Customers interact with brands across a spectrum of channels, and the companies that understand this are equipping themselves to deliver consistent and personalized experiences across all channels and customer interactions. Genesys experience orchestration lives at the intersection of human empathy, people-centric innovation and business viability. Your customers expect self-service digital channels and frictionless support. Genesys delivers solutions that allow you to put a brain around your business and a heart around your customers.

Unlock your digital potential

Automate and personalize experiences at scale, with a single solution that brings the best of artificial intelligence (AI) chatbots and human support together. So, your customers and employees get what they need the first time, every time. Deliver exceptional experiences and solve problems faster with the Genesys DX™ offering.

Deliver effortless, connected and personalized experiences

Measure, monitor and orchestrate customer journeys with the Pointillist Customer Journey Management Platform™ to optimize CX and improve digital containment, contact center performance and more.

Agenda

Tuesday, 25 October 2022

05:00 pm – 07:30 pm

Genesys Booth #409

Join Genesys in booth #409 to kick off ICMI CCExpo with a drink, networking and a personalized experience.

Wednesday, 26 October 2022

12:45 pm – 01:30 pm

Lunch & Learn

A current Genesys customer will tell their story of how partnering with Genesys improved their contact center pain points and processes.  Listen, learn, and most importantly interact and discover.  Spots are limited, make sure you pre-register!

01:00 pm – 04:00 pm

Genesys Booth #409

Learn about digital empowerment and the tools needed to help your contact center agents deliver empathetic customer experiences in a wireless world.  Join us for live demos, daily personalized experiences and your chance to enter to win a prize!

02:30 pm – 02:50 pm

Product Presentation

Join Genesys at the Solution Spotlight Theater in the Exhibit Hall to take a deeper dive into our products and the solutions they offer to streamline operations in your contact center.

Thursday, 27 October 2022

01:00 pm – 03:45 pm

Genesys Booth #409

Learn about digital empowerment and the tools needed to help your contact center agents deliver empathetic customer experiences in a wireless world.  Join us for live demos, daily personalized experiences and your chance to enter to win a prize!

Omni Orlando Resort at Championsgate

Omni Orlando Resort at ChampionsGate, Masters Boulevard, ChampionsGate, FL, USA