10/06–07/2021
Virtual Conference
Join us for this two-day digital event and hear from key Genesys executives and customers in keynotes, sessions, demos, and through 1-on-1 time.
Genesys technology is behind every customer smile.
We look forward to connecting virtually as your learn about the latest systems, software, services and applications for enterprise communications and collaboration during the event.
Join our virtual sessions during the event to see how your people + our cloud = Super Human Service.
Register now12:45 pm – 01:00 pm
WEM Exclusive Demo
Presenter: Michael Logan, Senior Strategic Sales Consultant
04:30 pm – 04:50 pm
Re*Think WFM
Would WFM be the same in an alternative universe? Enter the Spider-verse and learn how the master weaver story contributes to how your agents deliver exceptional experiences.
Speaker: Merijn te Booij, GM, Workforce Engagement Management, Genesys
03:00 pm
Top 5 Trends for Better Employee Engagement
Hear the latest employee trends and how they’ll impact your Customer Experience (CX) and Employee Experience (EX) strategy. We’ll unpack insights from customer interaction data from around the world and share best practices for 2021 and beyond.
Speakers: Saramar Vallejo, Senior Product Marketing Manager at Genesys
Executive Vice President of Customer Success and Services
General Manager, Workforce Engagement Management at Genesys
Senior Product Marketing Manager at Genesys