Genesys and Thrive Global ensure that health systems have the systematic patient experience tools to Operationalize Empathy, starting with supporting the care team. Our Contact Center as a Solution allows health systems to incorporate empathetic interactions with a rich engagement platform providing:

  • Listen: Utilizing Bots and Automation to capture intent with EHR integrations
  • Understand and Predict: Ensuring the right resource is responding to a patient inquiry, be it clinical, access or digital, reducing the burden on care teams, allowing them to focus on the interactions that are most important
  • Serve: Provide the right information to care teams and offer mental wellness moments to reduce stress. Ease the documentation burden through clinical transcription and patient facing summaries.
  • Learn: Leverage realtime, historical, and intent analytics to learn how resources are best utilized to support the patient journey

Stop by for a live demo of the Genesys solutions and experience a 60 second reset with the Thrive Global platform!