Patient Experience Reimagined with CCaaS
Patient and employee expectations are raising faster than the rate of innovation. According to recent data, customer service is the number one factor influencing the latest Press Ganey scores, while staffing shortages are the top concern for healthcare system CEO’s. These competing trends means that the need to focus on patient and staff experience innovation is more crucial than ever before. Stop by our booth to learn how a CCaaS and Journey Orchestration platform will help you deliver reliable, scalable patient experiences by providing the tools your staff needs so they can focus on the patients and their journey.
The Genesys CCaaS and Journey Orchestration platform provides:
- Listen: Bots and Automation to capture patient intent along with EHR Integrations.
- Predict: Route to the right resource is responding to a patient inquiry, human or digital.
- Serve: Provide the right information to employees and offer wellness moments.
- Learn: Leverage realtime, historical, and intent analytics
Have a busy schedule while you are at HIMSS but would like to schedule time meet with our Global Healthcare Industry experts for a demo? Click here and login into your HIMSS account to schedule a time that works for you.