07/15/2025 09:30 am
Genesys Roundtable
Amman
AI and the Next Era of Customer Experience
AI is only getting bigger and more efficient, changing the whole scope of customer experience across industries.
Join us for an interactive roundtable with our partner FDS where we dive into the real ways AI is transforming contact centers. From analytics to copilot, see how smart tools are enhancing customer conversations and empowering teams.
The Ritz Carlton, Amman
The Ritz-Carlton, Amman, 5th circle Amman, Zahran Street, Amman, Jordan
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Agenda
Tuesday, 15 July 2025
09:30 am – 10:00 am
Welcome and Registration
Greetings and Welcome Coffee
10:00 am – 10:30 am
Opening Key Note: AI Shaping the Future Landscape of CX
10:30 am – 10:50 am
AI from Automation to Orchestration
10:50 am – 11:10 am
Jordan's National AI strategy
11:10 am – 11:30 am
Supercharging Genesys with AWS AI: The Future of Intelligent Customer Experience Frontline Excellence: Agent Copilot
11:30 am – 11:50 am
Coffee Break
11:50 am – 12:10 pm
Genesys Cloud CX Overview
12:10 pm – 12:40 pm
Panel Discussion: Customer Success Story
12:40 pm – 01:25 pm
Genesys Cloud CX Journey
01:25 pm – 01:50 pm
Closing Remarks
01:50 pm – 03:20 pm
Lunch & Networking
Partners
