01/11/2024
Genesys Customer Summit
Toronto, ON
Maximizing the value of AI and advanced analytics to transform your customer experience
The Genesys Customer Summit, being held at the Royal Ontario Museum (ROM) - Canada’s largest and most comprehensive museum – is a timely opportunity to join your peers from other leading brands together for an afternoon of networking and knowledge-sharing about leading CX trends and the future of AI innovations.
Royal Ontario Museum
100 Queen's Park, Toronto, ON, Canada
Get directions
Join us at the Royal Ontario Museum in Toronto!
Thank you for registering.
You are now registered for the Genesys Customer Summit – we look forward to seeing you on January 11th, 2024.
At this exclusive event, you will learn and engage with your peers and discover the latest in contact center innovation. You'll have the opportunity to learn how leading brands have embarked on their mission towards CX transformation.
Agenda
Thursday, 11 January 2024
12:00 pm – 01:00 pm
Check In | Networking Lunch
01:00 pm – 01:15 pm
Event Opening Remarks
David Rahm, SVP, North America Sales Leader – Genesys
Roman Santos, Head of Sales, Commercial Markets – Canada – Genesys
01:15 pm – 02:00 pm
How to Harness The Future of AI in Customer Experience
Tim Friebel, Global Experience Transformation Director – Genesys
AI is a value amplifier for customer and employee experiences alike, powering real-time applications that make experience orchestration easier to achieve. Whether your organization is still going strong with voice, embarking on a digital transformation or fully digital already, we will discuss how AI can help you personalize self-service, achieve deeper customer insights, and improve employee performances, utilization, and more.
02:15 pm – 03:15 pm
Customer Panel Session
The Customer Panel session will provide an opportunity for participants to share real-world brand experiences as they’ve embarked on their mission towards CX Transformations. Customer attendees will be asked to join in this open discussion.
03:30 pm – 04:30 pm
Genesys Live Demo | Q&A
Howard Frenkel, Senior Principal Solution Consultant – Genesys
Discover the future of customer engagement in our live Genesys Cloud demonstration! This immersive experience unveils the transformative capabilities of this cutting-edge cloud-based contact center solution. Witness the power of seamless omni-channel interactions, where voice, chat, email, and social media converge in a unified platform, simplifying communication management. Delve into the world of AI-driven customer engagement, as Genesys Cloud leverages artificial intelligence to provide real-time analytics, predictive insights, and intelligent routing. Experience the platform’s scalability and flexibility, adapting effortlessly to the evolving needs of your business.
04:30 pm – 04:35 pm
Event Closing
Roman Santos, Head of Sales, Commercial Markets – Canada – Genesys
04:45 pm – 05:30 pm
Private ROM Tour
After the Genesys Customer Summit, join us and explore the ROM on a guided-tour throughout the museum and have front view of the latest artwork exhibitions.
05:30 pm – 07:00 pm
Wine & Cheese Networking
After the ROM tour, Genesys welcomes you to an an exclusive wine and cheese networking event where you’ll have the opportunity to sample new and old world wines and engage in delightful post-event conversation – cheers!
