06/23/2020

CX Virtual Tour

Online Event - 2:00 PM EST

Moving from PureConnect to Genesys Cloud: What does that look like?

It’s easy to prove the benefits of moving your contact center to the cloud. And when you’ve invested in a Genesys solution, moving to the cloud won’t feel like you’re starting over.

Save your spot

Thank you for your interest in the Virtual CX Tour. You will receive your confirmation and registration information over email soon!

Moving to the cloud

Get the contact center platform of the future — it’s easier than you think.

With a methodology and automation tools born from hundreds of customer migrations over recent years, we can move you from your current Genesys platform to the Genesys Cloud™ platform quickly.

During the session we’ll share:

  • How we use automation tools to speed design & implementation
  • What factors you need to consider before starting
  • How you can leverage your existing investment to set up Genesys Cloud

Join us for this live session to see and experience it for yourself.

Agenda

Tuesday, 23 June 2020

02:00 pm – 02:03 pm

Experience as a Service

02:05 pm – 02:15 pm

Change Management 101

02:15 pm – 02:30 pm

Building a Business Case

02:30 pm – 02:45 pm

Technical Migration Journey

02:45 pm – 03:00 pm

Customer Care in a Cloud World

Speakers

Derek Adams

Derek Adams

Senior Product Marketing Director