05/28/2020

CX Virtual Tour

Name: CX Virtual Tour
Start: 2020-05-28
End: 2020-05-28

Online Event - 2:00 PM EST

Customer relationships are hard; the technology should be easy.

Overwhelmed by new technologies and ever-changing customer expectations? Did you ever wonder if the right technology, engaging with customers on any number of channels can be easy and engaging? This interactive session will show you just how fast and straightforward it is to make your contact center in a snap.

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Thank you for your interest in the Virtual CX Tour. You will receive your confirmation and registration information over email soon!

Join Genesys for a discussion on ways to easily engage with your customers.

In the midst of new technologies and ever-changing customer expectations find out what should be on your radar to keep your customers engaging with you. This interactive online session will show just how quick and easy it is to make a contact center from scratch.

Want to experience it for yourself? Be sure to volunteer to be one of our agents where you’ll take live calls and chats during the event.

Discussion topics:

Why Cloud Technology Matters
Live build and demonstration of a contact center
Tools you depend on to make your contact center operations soar

Agenda

Thursday, 28 May 2020

02:00 pm – 02:10 pm

Cloud Success Stories and Obstacles

02:10 pm – 02:20 pm

Why Cloud Technology Matters

02:20 pm – 03:00 pm

Building a remote contact center from Scratch - Live Demo

03:00 pm – 03:10 pm

Emerging Technologies

03:10 pm – 03:15 pm

Q/A

Speakers

Abi Chandra

Genesys Cloud Technology Evangelist

Bobbi Chester

Senior Director, Genesys Product Marketing

Yige Li

Genesys Solutions Consultant

+1.888.436.3797

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.