12/13–16/2021

Customer Contact Week 2021

Las Vegas, NV

Join us for this year’s Winter CCW in Vegas!

Registration is now open.

Join us

Join us at CCW in Las Vegas!

Enterprise connect 2021

Join us in Las Vegas for Customer Contact Week!

Attend Customer Contact Week 2021 and learn about uniting cross-industry and cross-functional leaders committed to building world class end-to-end customer experiences. Stop by our booth and join our workshop session on Tuesday, December 14 at 9:00 AM to see how your people + our cloud = Super Human Service.

Genesys technology is behind every customer smile.

Join the Event

Agenda

Tuesday, 14 December 2021

09:00 am – 10:30 am

Workshop: AI, Cloud and Preparing Today for the Experience Hub of the Future

Where is the contact center headed? Four recently published Genesys research reports, published in partnership with Economist Impact and others, provide a glimpse into how to close the gap between customers’ and contact center employees’ expectations and their current experiences. Globally, CX leaders polled say CX- and EX-enabling technologies such as AI and cloud support unprecedented innovation and growth and lay the foundation for building a sustainable competitive edge.

Join us to learn more and discuss how:

  • Consumers and contact center agent feel about their current experience
  • CX leaders can use AI and cloud to make customer and employee experiences more relevant, engaging and empathetic
  • AI can better orchestrate customer and employee journeys
  • Cloud migration is the pathway to innovation and growth