12/13–16/2021
Join us for this year’s Winter CCW in Vegas!
Join us at CCW in Las Vegas!
Attend Customer Contact Week 2021 and learn about uniting cross-industry and cross-functional leaders committed to building world class end-to-end customer experiences. Stop by our booth and join our workshop session on Tuesday, December 14 at 9:00 AM to see how your people + our cloud = Super Human Service.
Genesys technology is behind every customer smile.
09:00 am – 10:30 am
Workshop: AI, Cloud and Preparing Today for the Experience Hub of the Future
Where is the contact center headed? Four recently published Genesys research reports, published in partnership with Economist Impact and others, provide a glimpse into how to close the gap between customers’ and contact center employees’ expectations and their current experiences. Globally, CX leaders polled say CX- and EX-enabling technologies such as AI and cloud support unprecedented innovation and growth and lay the foundation for building a sustainable competitive edge.
Join us to learn more and discuss how:
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.
