Drive better business outcomes with real-time ACD routing
Route calls, chats, email and social interactions to the right agent — every time.
Route calls, chats, email and social interactions to the right agent — every time.
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Genesys ACD software intelligently routes every interaction to the right resource every time — boosting efficiency, reducing costs and enhancing CX.
Full-featured call management software by Genesys delivers simplicity, speed, cost savings and efficiency.
Take your call management system to the next level using
Genesys intelligent call routing.
“Within a short period of time, we were able to get 192 people across two regions working on Genesys for inbound, outbound, dialer and SMS. It tightly integrates into Salesforce CRM, so every call made or received creates a task and the agent just needs to enter notes.”
Dan S.
Senior Admin and Developer
Salesforce
“Genesys Cloud is being used as our ACD, PBX and UC platform, and it has helped make things much more efficient in regard to analytics, tracking and reporting since everything is on one single platform.”
Alternatives considered: NICE inContact CXone
With a microservices architecture, Genesys Cloud is able to provide higher uptime than the monolithic architecture that InContact has.
Consultant in sales
Telecommunications company
