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Better tools make for better conversations

The right cloud contact center software makes providing great customer experience easy, from call center basics to the latest CX innovations. With contact center software from Genesys, you get the best and broadest customer and employee experience capabilities — and a partner who is with you all the way.

Genesys Cloud™

Choose the all-in-one cloud contact center solution

Unify customer experiences across phone, email, chat, text and social channels. Keep agents productive and engaged, no matter where they are. The Genesys Cloud™ platform does it all.

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Genesys

Power personalized experiences at scale

The bigger the company, the more complex its CX ecosystem becomes. Leading global brands choose Genesys™ contact center software to execute ideal customer journeys with flexibility.

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Genesys DX™

Deliver exceptional experiences across digital channels

Bring human intuition to every digital interaction with Genesys DX™️, the future of always-on digital customer engagement. This AI-powered platform makes it quick and easy to design and deliver self-service experiences that wow your customers.

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Looking for PureConnect?

Genesys PureConnect™ provides a rich set of capabilities and reliability for contact centers looking for an all-in-one on-premises solution.

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Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.