Built on the industry proven Genesys Customer Experience Platform, Premier Edition allows companies to simply and quickly manage customer experiences. Genesys is committed to ensuring all of our customers meet their business objectives, assigning a dedicated customer success manager to ensure rapid and continued success.
Know who your customer is before you interact by integrating with backend solutions for a seamless business experience
Continuously improve the Customer Experience and achieve better business outcomes through continuous business improvement, end to end CX analytics and reporting insights
Always have the right number of agents to support your customers and scale easily to accommodate seasonal requirements without causing customer delays
Easily automate routine transactions and customer interactions with self-service to reduce calls by automating interactions and empowering your customers with self-service options
Respond faster to higher-value customers by prioritizing higher-value customer response and increase customer retention
Connect your customer to the best agent over any channel - improve CX with skills-based routing across all channels – ensuring that voice, chat or email requests are quickly assigned to the best equipped agent
Premier Edition is available via a Software as a Service (SaaS) model, enabling Genesys customers to easily align and support business objectives without the burden of managing hardware, software or telecom.
Seamless integrations with leading CRM systems with ability to quickly unify backend solutions for cohesive business experience
Plan, scheduling, forecasting and maintain agent adherence management with integration with Monet Software
Fully embedded soft-phone integration powered by hosted PBX provider BluIP