Genesys Premier Edition - Virtual Call Center & Contact Center Solutions

Whether in-office or remote, set up your virtual contact center in no time

Genesys Premier Edition Virtual Contact Center

Building a strong customer experience (CX) strategy into your business is what will set your brand apart from the competition. Leveraging the right call center solution to support your CX strategy is paramount in creating a personalized experience for your customers at every touchpoint.

Genesys Premier Edition - Virtual Contact Center (VCC) gives you everything you need to create that seamless, one-to-one customer experience. Delivered from the Cloud, this scalable and flexible solution lets you put the customer experience front and center while supporting your ongoing business growth. Genesys Premier Edition - VCC helps you put the customer experience first, with:

Genesys Premier Edition - VCC sits on the Genesys Customer Experience Platform to bring you the proven, global, robust set of capabilities, making it the right choice for your business, now and in the years to come. This scalable solution supports your business growth with:

  • Rapid call center deployment through the Cloud
  • Easy-to-use, intuitive interfaces
  • Call routing based on business rules
  • Integrated analytics for performance optimization
  • Mobile-optimized web interfaces

Cloud Call Center Solution – Genesys Premier Edition

The Genesys Premier Edition – Virtual Call Center Advantage:

  • Simplicity

    Genesys Premier Edition - VCC offers integrated IVR and call routing (ACD) functionality in one, seamless solution delivered from the cloud. You can get your virtual call center up and running quickly without capital investments or physical infrastructure.
    virtual call center dashboard virtual contact center dashboard

  • Reliability

    Based on a proven global platform, Genesys Premier Edition - VCC has the scalability and reliability to support your vital customer-facing operations. Genesys offers industry-leading SLAs with a track record of delivering always-on availability.

  • Personalization

    Tailor the Genesys Premier Edition - VCC solution to fit your specific customer needs, from personalized IVR interactions to targeted call delivery. Enterprise-class routing delivers calls based on context and agent skills, while agents receive the customer context with the call.

  • Analytics

    Get near real-time insight into calls including date/time, caller ID, IVR responses, routing information and handling time. Use historical reporting to track call metrics over time and actionable analytics to improve the customer experience.

Genesys also offers contact center solutions for the mid-large enterprises.

Call Center Software Enterprise Edition


Case Study: Deloitte

Case Study: Melwood

Case Study: Election Protection

Genesys Premier Edition Datasheet