Volatility and change are running rampant in the telecommunications industry today. First, there was deregulation. Now, mergers and acquisitions, service bundling, product diversification, and other marketplace shifts have providers struggling to keep pace of each other. In addition, customers are demanding more--and better customer service. In a dynamic environment like this, efficiency and customer loyalty aren't just important--they're crucial to survival.
To be successful in this new age, you must be able to deliver quality customer service to retain existing customers while adding new ones. Improving the performance of customer self-service is a strategic business decision that can help expand market share and reduce operational costs. Genesys can help.
Telecommunications firms of all sizes can gain a significant edge by enabling customer voice self-service with the highest level of accuracy and in the shortest amount of time. With Genesys, backups and lengthy hold times are eliminated and complex questions regarding billing and password issues are automated and resolved quickly, leading to increased customer loyalty--faster.