Whether local, city, state or federal agency, Genesys cloud-based IVR and Contact Center solutions are designed to provide fast deployment on a SaaS model that is flexible, scalable, and enables you to meet your agencys myriad of communication needs - from emergency notifications, to travel advisories, to voter registration services and more - at a moments notice.
In keeping with President Obama's Executive Order to Streamline Service Delivery and Improve Customer Service, the Genesys Caller FirstSM design employs a system of best practices to ensure a useful, timely experience for the caller. For outbound calling, the Genesys application allows governments to interact with the public in a more practical manner and engage with citizens according to their preference - via voice, text, email, or even social media.
In addition to no upfront hardware or software costs, a cloud-based IVR allows you to create a wide variety of automated services that can be created on-the-fly to reap the benefits of a next- generation voice solution - and for a lower total cost of ownership. Go Genesys and improve the .gov service experience.
Datasheet: Solution for Government
Success Story: Government