Genesys Mobile is here. An extraordinary app platform that enables management of your customer service 24x7, anytime and anywhere—from the palm of your hand. Dramatically increase productivity, decrease customer care response time, and achieve customer service excellence—every time.
Genesys Mobile incorporates next generation mobile management capabilities into the Genesys Customer Experience Platform for a more dynamic, remote, granular modification and management of the customer experience in your contact center—all right at your fingertips.
Three Brilliant Devices, Endless Possibilities
Genesys Mobile Solutions include:
Mobile Embedded Business Intelligence Analytics
Turn call data into customer service excellence with detailed reporting of application performance, call data, voice user interface (VUI) elements, and more.
Develop and deploy enterprise-quality phone solutions on the fly and at a fraction of the cost of traditional IVR—and see improvement results in real-time.
Mobile Call Center
Access the Genesys state-of-the-art on-demand, Software as a Service (SaaS) platform, anytime and anywhere, to create, manage and deploy a world-class call center.
Custom Mobile Solutions
Develop unique solutions according to your objectives and specification to better conduct transactions and information exchange in real-time.