Additional Modules

Accelerate time to value with Rich Suite of Plug-and-Play Applications

Genesys offers a comprehensive suite of plug-and-play applications to enable you to always put the Caller First, every time.
Applications include:

Solutions for Salesforce.com

SupportByFone with CTI

Genesys enables Salesforce.com users with IVR Solutions that automate processes, help increase agent productivity and enable a better caller experience.
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Name and Address Capture

Name and Address Capture

Capture full names, US addresses, and more using automated speech, all in one instance.
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Transcription

Transcription

Transcription Services enables you to easily capture caller information and transcribe an entire voice recording over the phone into text format.

GPS Location Services

Transcription

Genesys GPS Location Service provides permission-based geographic location for most cell phones and landlines when accessed via the Genesys IVR.