Genesys hotline tracks naughty or nice list, North Pole news, holiday wish lists

SAN FRANCISCO – December 9, 2015 — Genesys (, the market leader in omnichannel customer experience (CX) and contact center solutions, announced today the availability of a holiday hotline available around the clock for families anticipating the holiday season to check news and weather reports from the North Pole, inquire about Santa’s location on Christmas Eve, and hear if they are on Santa’s “naughty or nice” list.

For families in need at the San Francisco-based Raphael House the nationally available “North Pole Hotline” holds an even more special significance: an opportunity to let Santa know what they want for Christmas. These holiday wishes, after checking with Santa, will be fulfilled in a joint campaign sponsored by Genesys and Raphael House, a privately funded residential shelter and services program that serves more than 300 families each year.

The hotline can be reached toll-free at 800-760-1406, or at 415-366-8746 for San Francisco Bay Area callers.

“We are truly moved by the thoughtfulness and effort that Genesys has put into making the holidays special for the children we serve. This time of year can be overwhelming for our families, and having community partners who help them experience the magic of the season means everything," said Jenna Ervice, Director of Development at Raphael House.

When calling the hotline, the kids are greeted with the following message: “Welcome to the North Pole Hotline, where you’ll get all your news and information straight from the Land of the Elves. And don’t forget to call back on Christmas Eve. We will be tracking Santa and updating his location hourly. So what would you like to do?” The system uses a Genesys Self-Service Interactive Voice Response (IVR) system built by Genesys sales engineers.

For families of the Raphael House, a special option will present them with the opportunity to “Just tell Santa how great you’ve been this year, what you want for Christmas, or anything else you feel like sharing.” Genesys and Raphael House volunteers will be listening in and keeping tabs on the kids’ wish lists – and making sure their wishes come true, including funding the presents and leaving them wrapped up under the Christmas tree at the shelter.

“We’re so happy to do this for the kids and families at Raphael House this holiday season. Everyone deserves some magic during the holidays,” said Tracy Cote, Senior Vice President of Human Resources at Genesys.

Through the Make a Difference program, Genesys provides ways for employees to come together to help their local communities by offering their time and donations. Since 2007, more than 3,000 employees have participated in activities that directly make a difference in the communities we work and live. Genesys Make a Difference has distributed more than $600,000 through corporate donations and employee fundraising.

About Genesys

Genesys is the market leader in omnichannel customer experience (CX) and contact center solutions in the cloud and on-premises. We help brands of all sizes make great CX great business. The Genesys Customer Experience Platform powers optimal customer journeys consistently across all touchpoints, channels and interactions to turn customers into brand advocates. Genesys is trusted by over 4,500 customers in 80 countries to orchestrate more than 100 million digital and voice interactions each day. Visit us at, call us at +1.888.436.3797 or engage with us on Twitter: @Genesys.

Media Contact

Chelsea D’Angelo & Alexis Malure
Group SJR for Genesys
917.934.3914 or [email protected]