Eight global companies honored for achieving exceptional customer experience and customer service transformation and innovation

MIAMI October 5, 2016 — Genesys® (www.genesys.com), the market leader in omnichannel customer experience and contact center solutions, has announced the winners of its 11th annual Genesys Customer Innovation Awards. Trophies were awarded today during G-Force 2016, the industry’s marquee customer engagement event that explores and reveals the shift from managing customer interactions to experiences to relationships.

The Genesys Customer Innovation Awards recognize the best and brightest in eight award categories. Nominees from around the world were evaluated by an executive panel of judges for achieving exceptional customer experience across their industries and remarkable customer service innovation and transformation.

Winners were also recognized for enrollment in the Genesys Customer Advocacy Program (GCAP), an online community for customers to promote successful initiatives, gain insights into industry news and trends, and network with thought leaders and peers on best practices.

“The most successful global companies recognize the impact of great customer experience as a business differentiator,” said Tom Eggemeier, President of Genesys. “We are very pleased to honor eight of the world’s most forward-thinking companies for building positive and long-lasting customer relationships. We’re honored that these industry leaders have chosen Genesys as the foundation of their world-class customer engagement programs.”

The eight winners of the 2016 Genesys Customer Innovation Awards are:

  1. The Globetrotter — Red Hat
    Best global rollout of the Genesys Customer Experience Platform
  2. The CX Innovator — Vodafone
    Best omnichannel customer success story
  3. The CX PioneerMobily
    Best new customer - breaking silos with a fast deployment
  4. The CX Mover — JM Bullion
    Best cloud customer migration and/or deployment
  5. The CX Champions — Bupa
    Best CX manager and team (team award)
  6. The CX Hero — TELUS
    Celebrating call center agents of the year
  7. The CX Ally — Itaú
    Outstanding long-term partnership with Genesys
  8. The CX Engager — Rabobank
    Best digital engagement success story

With “The Journey of a Lifetime” theme, G-Force 2016 (#GFORCE16) explores topics such as digital transformation, customer journey management, hyper-personalization and the Internet of Things. Attendees learn to accelerate their growth strategies across three key pillars: customer engagement, employee engagement and business optimization.

About Genesys
Genesys, the world’s #1 Customer Experience Platform, empowers companies to create effortless omnichannel customer experiencesjourneys, and relationships. For over 25 years, we have put the customer at the center of all we do and passionately believe that great customer engagement drives great business outcomes. Genesys is trusted by over 4,700 customers in 120 countries to orchestrate over 25 billion contact center interactions per year in the cloud and on-premises. For more information visit www.genesys.com.

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Media Contacts
Chris Nguyen
[email protected]

Lisa Hawes or Sarah Koniniec
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Sterling Communications for Genesys