Premier Global Customer Experience Event Coming to Miami, October 26-28

SAN FRANCISCO — May 14, 2015 — Genesys (, the market leader in omnichannel customer experience (CX) and contact center solutions, today announced that its annual G-Force Conference, the industry’s premier customer experience and contact center event, will be held October 26-28, 2015 in Miami at the renowned Fontainebleau Hotel. Registration for this year’s G-Force event is now open to the public.  

For the first time in nearly a decade, this year’s G-Force program will be a single global event -- the culmination of a thirty-five city G-Summit roadshow series bringing CX best practices and thought leadership to customer experience leaders across the globe. At G-Force 2015, Genesys will unveil new capabilities that enable organizations of all sizes to deliver “NextGen CX” in order to meet the needs of today’s digitally driven consumer, provide a more seamless customer experience and improve loyalty while lowering costs.

A New Era for Customer Engagement
G-Force 2015 symbolizes a new era for customer engagement, as organizations can now fully orchestrate and monitor multimodal omnichannel journeys and interactions with the next generation of the Genesys Customer Experience Platform. With these new capabilities, organizations finally have a platform to engage and guide customers across their journeys. At G-Force 2015, attendees will learn how to leverage new solutions to drive their CX initiatives, and experience “NextGen CX” first-hand throughout the event.

“G-Force is the gold standard CX industry event, and this year we’re excited about making the experience of G-Force itself reflect the capabilities we’ll be describing to attendees from across the globe,” said Keith Pearce, Vice President, Corporate Marketing at Genesys. “Ultimately, G-Force serves as an opportunity to challenge organizations to re-think how they manage the customer experience, and to provide hands on learning and networking opportunities for the CX leaders who make it happen.”

Registration for G-Force 2015 is now open, with special early-bird registration pricing currently available. Follow the event at #gforce15.

About Genesys
Genesys is the market leader in omnichannel customer experience (CX) and contact center solutions in the cloud and on-premises. We help brands of all sizes make great CX great business. The Genesys Customer Experience Platform powers optimal customer journeys consistently across all touchpoints, channels and interactions to turn customers into brand advocates. Genesys is trusted by over 4,500 customers in 80 countries to orchestrate more than 100 million digital and voice interactions each day. Visit us at or call us at +1.888.436.3797.

Media Contact

Chelsea D’Angelo/Alexis Malure
Group SJR for Genesys