Known for “bending over backwards” to keep customers happy, world’s top unmanned aerial vehicle retailer expands customer experience investment

SAN FRANCISCO – October 20, 2015 — Genesys (www.genesys.com), the market leader in omnichannel customer experience (CX) and contact center solutions, today announced that Drones Etc. has selected the Genesys Customer Experience Platform to help deliver superior customer service. 

Fast-Growing Drones Retailer Turned to the Cloud 
As Drones Etc. gained popularity following recognition in Shopify’s 4th Annual Build A Business Competition in 2014, the company realized a need to innovate its contact center capabilities. Delivering a rewarding customer experience is at the center of the company’s values. “We pride ourselves in our unparalleled customer service, full warranty and repair center,” the company states on its website. “We stand behind every product we sell and will bend over backwards to keep our customers happy.”

The cloud-based Genesys Premier Edition now enables Drones Etc. contact center agents to deliver consistent, seamless and personalized interactions with its increasing customer base. Additional solutions, including reporting and analytics, are able to manage consistent customer experiences across customer journeys.

“We are thrilled to be working with Drones Etc. to help make customer experience a differentiator for their business as drones continue their popularity in the consumer market,” said Tom Eggemeier, Executive Vice President of Sales, Services and Support at Genesys. “Leveraging the capabilities of the Genesys platform will allow fast-growing startups such as Drones Etc. to better manage customer journeys every step of the way.”

Drone Etc. to Share CX Insights
Hear from Shawn Rowland, founder of Drones Etc., and other CX leaders during the breakout session, “Internet of Things – From Drones to Bots: What’s Next for Customer Care in Insurance, Utilities and Healthcare,” at G-Force 2015, held Oct. 26-28 in Miami.

About Genesys

Genesys is the market leader in omnichannel customer experience (CX) and contact center solutions in the cloud and on-premises. We help brands of all sizes make great CX great business. The Genesys Customer Experience Platform powers optimal customer journeys consistently across all touchpoints, channels and interactions to turn customers into brand advocates. Genesys is trusted by over 4,500 customers in 80 countries to orchestrate more than 100 million digital and voice interactions each day. Visit us at www.genesys.com, call us at +1.888.436.3797 or engage with us on Twitter: @Genesys.

Media Contact

Chelsea D’Angelo & Alexis Malure
Group SJR for Genesys
917.934.3914 or [email protected]