Watch now: New CX strategies for the “now” normal
Meet the challenges of 2020 with 20 videos full of the right insights, the right practices and the right
technology to create the customer experiences your business depends on.
13:29Lead with empathy to build trust and loyalty
Hear from Genesys CEO Tony Bates how making your customers feel remembered, heard and understood leads to better business outcomes.
Evolve your CX strategy
17:51Deliver mission-critical support with cloud & AI
When it’s more important than ever, communicate and collaborate effectively with Genesys and Google Cloud.
15:43How CX has changed forever
Analyst Sheila McGee-Smith discusses the long-term changes to employee and customer experience.
How contact centers are adapting
19:02Facing unforeseen challenges
Hear from online university WGU and digital retailer TechStyle on successfully handling disruption.
16:32Navigating the new normal
Financial firm Principal and Homesite Insurance share tips for thriving in a remote working environment.
13:25Continuity planning through the cloud
SITA air transport IT service and Avmed health plan detail how cloud flexibility keeps things running.
Innovations that power great CX
12:17The future of Genesys Cloud
Learn how the world’s leading public cloud contact center platform is built to take your CX into the future.
9:10Genesys Multicloud
Learn how the Genesys Multicloud CX solution provides choice for sophisticated enterprise call centers.
11:47Genesys and Microsoft
Learn how the cloud enables Genesys and Microsoft to work together and accelerate value to customers.
Breakouts for contact center, customer service, customer experience professionals
28:11Customer expectations during a crisis
Learn how recent events impact consumer behavior, when to be proactive and how to show empathy.
28:55Preparing for the unthinkable
Build a strong business preparedness plan, including three steps to take today to be ready for emergencies.
20:31Solving old workforce problems in new ways
See how to motivate employees with gamification and better manage your resources.
Breakouts for CIOs, CTOs, IT professionals
28:42Why cloud is more important than ever
See why the cloud is critical for business agility and learn how to identify flexible technologies.
24:14Rapidly enabling a remote workforce
Learn proven tips and techniques for quickly and successfully deploying a remote workforce.
34:07Create and expand conversational self-service
Grow your self-service capabilities with bots for voice and digital channels as well as third-party integrations.
Breakouts for system engineers, IT architects, software developers, programmers
21:23Build a contact center over lunch
Learn to adapt quickly with the intuitive design, rich capabilities and API flexibility of Genesys Cloud.
38:17Build, buy or extend
Explore how to get what you need by building or buying a contact center, and easily extending it for more value.
Regional highlights
5:53Key learnings from the Americas
Hear many ways companies are staying strong and moving forward in the current environment.
5:27Key learnings from Europe, Middle East & Africa
Hear how cloud technology is empowering companies to provide empathy and make a difference.
6:21Key learnings from Asia-Pacific
Hear about the expansion of cloud technology and new workforce gamification.
See Genesys in action: take a look at what Genesys Cloud can do for your business.
Deliver the experiences that build customer loyalty now and adapt to what comes next. Request a demo to see how the Genesys Cloud platform makes it easy.
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