10/16–19/2023
Join Genesys at ICMI CCExpo to learn about digital empowerment and the tools needed to help your contact center agents deliver empathetic customer experiences in a wireless world.
Loews Royal Pacific Resort at Universal Orlando
Loews Royal Pacific Resort at Universal Orlando, Hollywood Way, Orlando, FL, USA
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Register now with unique Genesys code GENESYS400 to receive a discounted conference pass.
Visit Genesys Booth #613 | Listen to Genesys Customers & Experts | Interact with the ICMI Community
Customers interact with brands across a spectrum of channels, and the companies that understand this are equipping themselves to deliver consistent and personalized experiences across all channels and customer interactions. Genesys experience orchestration lives at the intersection of human empathy, people-centric innovation and business viability. Your customers expect self-service digital channels and frictionless support. Genesys delivers solutions that allow you to put a brain around your business and a heart around your customers.
05:00 pm – 07:00 pm
Stop by Genesys Booth #613
Join Genesys in booth #613 to kick off ICMI CCExpo! Meet the team, see product-specific live demos, and have a chance to win a JBL speaker
12:45 pm – 01:30 pm
Lunch & Learn with Customer Spotlight
A current Genesys customer will tell their story of how partnering with Genesys improved their contact center pain points and processes. Listen, learn, and most importantly interact and discover. Spots are limited, make sure you pre-register!
02:30 pm – 02:50 pm
Solution Spotlight deep dive into the latest in CX
Join Genesys at the Solution Spotlight Theater in the Exhibit Hall to take a deeper dive into our products and the solutions they offer to streamline operations in your contact center.
10:15 am – 11:15 am
The Race to Hyper-Personalized Experiences session
Hear from our own, Robert Beasley share his insights on AI in the workforce
Loews Royal Pacific Resort at Universal Orlando, Hollywood Way, Orlando, FL, USA
A new paradigm: Personalized, empathetic experiences at scale, uncovers how rapidly shifting customer preferences and declining satisfaction with digital channels is creating mounting business risks for organizations worldwide.
About Genesys
Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service®, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.
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