ICMI CCExpo 2023

Orlando, FL

A bold new way to deliver personalized CX at scale

Join Genesys at ICMI CCExpo to learn about digital empowerment and the tools needed to help your contact center agents deliver empathetic customer experiences in a wireless world.

Loews Royal Pacific Resort at Universal Orlando

Loews Royal Pacific Resort at Universal Orlando, Hollywood Way, Orlando, FL, USA

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Join us in Orlando!

Register now with unique Genesys code GENESYS400 to receive a discounted  conference pass.

Visit Genesys Booth #613 | Listen to Genesys Customers & Experts | Interact with the ICMI Community

Customers interact with brands across a spectrum of channels, and the companies that understand this are equipping themselves to deliver consistent and personalized experiences across all channels and customer interactions. Genesys experience orchestration lives at the intersection of human empathy, people-centric innovation and business viability. Your customers expect self-service digital channels and frictionless support. Genesys delivers solutions that allow you to put a brain around your business and a heart around your customers.

You spend your days striving to create the ultimate customer experience. Now let our team return the favor! This is your chance to spend time with the CX Industry experts at Genesys and enjoy experiences that are both career-enhancing and deeply personal.



Here's how to find us:

Tuesday, 17 October 2023

05:00 pm – 07:00 pm

Stop by Genesys Booth #613

Join Genesys in booth #613 to kick off ICMI CCExpo! Meet the team, see product-specific live demos, and have a chance to win a JBL speaker

Wednesday, 18 October 2023

12:45 pm – 01:30 pm

Lunch & Learn with Customer Spotlight

A current Genesys customer will tell their story of how partnering with Genesys improved their contact center pain points and processes.  Listen, learn, and most importantly interact and discover.  Spots are limited, make sure you pre-register!

02:30 pm – 02:50 pm

Solution Spotlight deep dive into the latest in CX

Join Genesys at the Solution Spotlight Theater in the Exhibit Hall to take a deeper dive into our products and the solutions they offer to streamline operations in your contact center.

Thursday, 19 October 2023

10:15 am – 11:15 am

The Race to Hyper-Personalized Experiences session

Hear from our own, Robert Beasley share his insights on AI in the workforce

Loews Royal Pacific Resort at Universal Orlando

Loews Royal Pacific Resort at Universal Orlando, Hollywood Way, Orlando, FL, USA

The State of Customer Experiences

A new paradigm: Personalized, empathetic experiences at scale, uncovers how rapidly shifting customer preferences and declining satisfaction with digital channels is creating mounting business risks for organizations worldwide.