Through the power of our cloud customer experience software, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale to improves patient engagement.
03/14–18/2022
HIMSS22
Orlando, FL
Re-imagine Health
The HIMSS Global Health Conference & Exhibition is the healthcare event where professionals throughout the global health ecosystem connect for education, innovation and collaboration. This year, HIMSS22 is all about reimagining health and wellness for everyone, everywhere. Attend March 14 - 18 to gain access to the information and solutions your health systems needs to move forward.
Orange County Convention Center
Orange County Convention Center, International Drive, Orlando, FL, USA
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Visit us at booth #5090
Agenda
Genesys Sessions
Tuesday, 15 March 2022
12:45 pm – 01:05 pm
Improving Patient and Employee Outcomes: An AI-enabled approach
Lintelio and sister company, Company Nurse, deliver personalized workplace health, safety and care solutions powered by Genesys. In this talk, we will explore how they ensure administrative and nursing staff have the tools they need to support employer customers with customized solutions. Lintelio will discuss how they teamed up with Genesys to leverage their Contact Center as a Service platform to meet the needs of employer customers and their injured workers. We will explore how leveraging AI, automation, predictive routing, digital and voice engagement, workforce and quality management tools, and delivering the right knowledge base to employees allowed Lintelio and Company Nurse to provide their customers an integrated intake, triage, and reporting system for workers’ compensation claims.
Henry Svendblad, President and CTO, Lintelio, LLC
Mark Stanley, Industry Executive, Healthcare, Genesys Cloud Services, Inc.
Wednesday, 16 March 2022
01:00 pm – 01:30 pm
Focus Care Teams and Patient Experience on What Matters Most
In healthcare, so much of the patient journey is virtual. Patients increasingly reach out and need support for referrals, appointments, care team advice, and billing. With increasing inquiries and staff shortages, we need new strategies to drive a great patient experience. Rochester Regional Health embarked on a journey in 2020 to change their patient engagement with new workflows and workforce strategies, leveraging a cloud contact center as a service. We will share how Rochester Regional Health was able to reduce friction in the patient journey, while empowering employees by creating a centralized 24/7 Triage RN line, centralizing scarce social worker resources, automating COVID results and scheduling of vaccines, automating outbound scheduling of vaccines for eligible patients, reducing average speed to answer by 80%, reducing patients who abandon calling by 10%, and shifting 80% of the workforce to work at home, allowing the acquisition and retention of talent, including nurses.
Jason Zawodzinski, Sr. Project Manager of Technical Operations, Rochester Regional Health
Tara Mahoney, Global Healthcare Managing Director, Genesys Cloud Services, Inc.
Orange County Convention Center
Orange County Convention Center, International Drive, Orlando, FL, USA
