Venue

Genesys Partner Summit LATAM 2018

Name: Genesys Partner Summit LATAM 2018
Start: 2018-08-13
End: 2018-08-15

Cancun, Mexico
August 13-15, 2018

Join us for an incredible event with exceptional content designed to elevate the CX of your customers.

We will keep you updated as our Genesys experts, Customers and Industry leaders are confirmed – watch this space!

Agenda

August 13

Time	Event
9:00am - 6:00pm	Registration
6:00pm - 8:00pm	Welcome Cocktail

August 14

Time	Event	Additional info (optional)
8:30am - 9:00am	General Session	Welcome and Genesys LATAM 2018 (Diego & Raul)
9:00am - 9:45am	General Session	Connecting Moments (Barbara Gonzalez or Sergio Coretti)
9:45am – 10:30am	General Session	AltoCloud acquisition. What does it offer to the customers? (Dann Arra)
9:30am - 10:30am	Breakout Sessions	Using PureConnect in MidMarket & Enterprise (PT and SPA editions) DemandGen Best Practice (PT)
10:30am - 11:00am	Coffee Break
11:00am - 1:00pm	Breakout Sessions	PureCloud (LIVE & INTERACTIVE PT and SPA editions) Chatbots & SelfService (PT)
1:00pm - 2:00pm	LUNCH
2:00pm - 2:45pm	Sponsored Breakout Sessions
2:45pm - 3:30pm	Sponsored Breakout Sessions
3:30pm - 4:00pm	Coffee Break
4:00pm - 5:00pm	Breakout Sessions	G-Bar (Give us ideas to increase the business together) G-Café – WFO Opportunity

August 15

Time	Event	Additional info (optional)
8:30am - 10:30am	General Session	Genesys Roadmap and how it is translated in more sales? (PureCloud/PureConnect/PureEngage) Steve Rutledge and Mike Szilagyi
10:30am - 11:00am	Coffee Break
11:00am - 12:00pm	Breakout Sessions	Use Cases and effective sales (SPA and PT editions) Chatbots & SelfService (SPA)
12:00pm - 1:00pm	Breakout Sessions	How to work with Genesys (SPA and PT editions) DemandGen best practice (SPA)
1:00pm - 2:00pm	LUNCH
2:00pm - 3:30pm	General Session	TBC
3:30pm - 4:00pm	Coffee Break
4:00pm - 4:30pm	Wrap up & Closing

Venue

Marriott Cancun Resort
Boulevard Kukulcan, Retorno Chac L-41, Zona Hotelera Cancun Quintana
Roo 77500 Mexico

Find Out More

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Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.