Genesys Partner Summit LATAM 2018

Cancun, Mexico
August 13-15, 2018

Join us for an incredible event with exceptional content designed to elevate the CX of your customers.

We will keep you updated as our Genesys experts, Customers and Industry leaders are confirmed – watch this space!

Agenda

August 13

TimeEvent
9:00am - 6:00pmRegistration
6:00pm - 8:00pmWelcome Cocktail


August 14

TimeEventAdditional info (optional)
8:30am - 9:00amGeneral SessionWelcome and Genesys LATAM 2018 (Diego & Raul)
9:00am - 9:45amGeneral SessionConnecting Moments (Barbara Gonzalez or Sergio Coretti)
9:45am – 10:30amGeneral SessionAltoCloud acquisition. What does it offer to the customers? (Dann Arra)
9:30am - 10:30amBreakout Sessions
  • Using PureConnect in MidMarket & Enterprise (PT and SPA editions)
  • DemandGen Best Practice (PT)
10:30am - 11:00amCoffee Break
11:00am - 1:00pmBreakout Sessions
  • PureCloud (LIVE & INTERACTIVE PT and SPA editions)
  • Chatbots & SelfService (PT)
1:00pm - 2:00pmLUNCH
2:00pm - 2:45pmSponsored Breakout
Sessions
2:45pm - 3:30pmSponsored Breakout
Sessions
3:30pm - 4:00pmCoffee Break
4:00pm - 5:00pmBreakout Sessions
  • G-Bar (Give us ideas to increase the business together)
  • G-Café – WFO Opportunity


August 15

TimeEventAdditional info (optional)
8:30am - 10:30amGeneral SessionGenesys Roadmap and how it is translated in more sales?
(PureCloud/PureConnect/PureEngage)
Steve Rutledge and Mike Szilagyi
10:30am - 11:00amCoffee Break
11:00am - 12:00pmBreakout Sessions
  • Use Cases and effective sales (SPA and PT editions)
  • Chatbots & SelfService (SPA)
12:00pm - 1:00pmBreakout Sessions
  • How to work with Genesys (SPA and PT editions)
  • DemandGen best practice (SPA)
1:00pm - 2:00pmLUNCH
2:00pm - 3:30pmGeneral SessionTBC
3:30pm - 4:00pmCoffee Break
4:00pm - 4:30pmWrap up & Closing

Venue

Marriott Cancun Resort
Boulevard Kukulcan, Retorno Chac L-41, Zona Hotelera Cancun Quintana
Roo 77500 Mexico

Register

Please register for Genesys Partner Summit LATAM 2018, by completing the form on this page.

We look forward to seeing you there!

Genesys Partner Summit LATAM 2018

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