10/16/2025 03:00 pm

Bytes & Brews 2025 Hong Kong – Frites Central

Central, Hong Kong

The Data Blueprint: Unlocking AI-Driven CX Success

Explore how high-quality data serves as the foundation for exceptional AI-powered Experience Orchestration. This event highlights how actionable insights transform data into seamless, personalised journeys while emphasising the importance of ethical data management and transparency.

FRITES Belgium on Tap (Central)

FRITES Belgium on Tap, Queen's Road Central, Central, Hong Kong

Get directions

Registration is closed for this event, please email PartnerMarketingAPAC@genesys.com should you have any related query. Thanks!

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Unlock Data-Driven Experience Orchestration

Join us to explore how high-quality data is essential for AI-powered experience orchestration. Learn to transform data into personalised journeys, emphasising ethical management and transparency.

Key insights include:

  • How to transform data into AI-powered, scalable CX solutions
  • Strategies for ethical data management and trust-building in AI systems
  • Best practices for leveraging data insights to drive personalisation customer satisfaction

Whether you’re looking to modernise your strategy or deepen your understanding of data-driven CX, this event will equip you with the necessary tools and knowledge to elevate your experience orchestration.

Learn More about Bytes & Brew →

Bytes & Brews is a unique blend of technology, innovation, and connection over coffee or craft brews. This event is designed to provide a refreshing twist to your traditional networking and learning experiences. Kindly note that all registration will be subjected to approval.

Agenda

The Data Blueprint: Unlocking AI-Driven CX Success

Thursday, 16 October 2025

03:30 pm – 04:00 pm

Arrival & Networking

Ease into the event with casual networking and refreshments as you connect with fellow CX professionals and industry leaders

04:00 pm – 04:15 pm

Welcome Speech by HKT Senior Management

04:15 pm – 04:20 pm

Opening by Genesys HK Account Director

04:20 pm – 04:50 pm

The Data Blueprint: Unlocking AI-Driven CX Success

Explore the evolution of customer experience (CX) and discover how a robust data management strategy forms the foundation for scalable AI success in this interactive session with our Analyst. Learn how to build a secure, compliant, and intelligent data model that powers innovation while protecting trust. The principles of responsible AI governance will also be unpacked, ensuring every data-driven interaction is ethical, transparent, and future-ready.

Shivanu Shukla, CX Principal Advisor, Twimbit

04:50 pm – 05:10 pm

Break

Enjoy a networking break while continuing the conversation with peers and speakers

05:10 pm – 05:45 pm

From Vision to Value: HSBC's Customer Case Study

Discover how HSBC transformed its customer experience strategy into measurable business value with Genesys Cloud CX. In this session, you’ll learn how AI-driven orchestration, predictive routing, and real-time visibility helped HSBC achieve a projected $60M in value, reduce abandonment rates by nearly half, cut handling times, and boost customer satisfaction. Join us to see how vision translates into tangible results.

Gabriel Ng, Senior Solution Consultant, APAC, Genesys

05:45 pm – 05:55 pm

Q&A session

05:55 pm – 06:00 pm

Event Wrap Up

Speakers

Gabriel Ng

Gabriel Ng

Sr Solution Consultant, APAC, Genesys

Shivanu Shukla

Shivanu Shukla

Principal Advisor, CX, Twimbit

FRITES Belgium on Tap (Central)

FRITES Belgium on Tap, Queen's Road Central, Central, Hong Kong

Get directions